About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Description
The IT Management Tribe provides technology products and services to the entire HelloFresh organization. Were looking for a hands-on, detail-oriented Junior IT Portfolio Manager to join our global SaaS Management team.
This Level 2 role focuses on data accuracy, reporting, and process reliability, helping us manage software tools more efficiently. Youll work with advanced Google Sheets to track active vs. inactive users, validate data, and support SaaS lifecycle management.
What Youll Do
Build and maintain reports on SaaS usage, identifying active vs. inactive users.
Use advanced Google Sheets or excel formulas (SUMIFS, COUNTIF, VLOOKUP, INDEX/MATCH, QUERY, ARRAYFORMULA, IF/AND/OR, date functions) to structure and analyze data.
Apply data validation rules to ensure accuracy and consistency across collaborative spreadsheets.
Create pivot tables and leverage named ranges for efficient data analysis.
Protect sheets and ranges to maintain data integrity in shared documents.
Support SaaS management operations by updating and tracking data in Trelica or similar tools.
Interpret data to spot trends, outliers, and optimization opportunities.
Troubleshoot discrepancies and proactively solve reporting issues.
Automate and streamline repetitive reporting tasks where possible.
Technical & Functional Skills
2 to 4 years of experience in data reporting, analysis, or a related role.
Google Sheets Expertise: Advanced formulas and functions (SUMIFS, COUNTIF, VLOOKUP, INDEX/MATCH, QUERY, ARRAYFORMULA, IF/AND/OR, date functions), pivot tables, named ranges, data validation, and sheet protection.
Analytical Skills: Ability to interpret data trends, spot anomalies, and provide actionable reporting.
IT & Financial Awareness: Basic understanding of IT services, software licensing models, and budget tracking.
SaaS management tools: Experience with tools such as Trelica, Zylo, G2 Track, or similar is a plus.
Ownership & Reliability: Takes responsibility for assigned reporting tasks, ensuring high accuracy and timely delivery without constant supervision.
Adaptability: Comfortable handling changing priorities and requirements, maintaining focus and efficiency under ambiguity.
Collaboration: Works well with teammates and stakeholders, shares knowledge openly, and supports collective success.
Communication: Clear and professional in both written and spoken English; able to explain data findings and processes simply.
Attention to Detail: Meticulous in reviewing data, spotting inconsistencies, and ensuring reports are error-free.
Why work for us?
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
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