Goodr is a company that creates and sells active eyewear. They are seeking a Junior Systems Administrator to support all IT-related needs, manage hardware projects, and troubleshoot infrastructure.
Responsibilities
- Act as the bridge between end-users and senior support
- Triage incoming IT requests to ensure efficient routing and resolution
- Manage user lifecycles in Active Directory, Microsoft 365, and Google Workspace, including new hire onboarding
- Execute the hardware lifecycle from procurement and inventory to imaging and deployment
- Install and configure office-wide software and hardware while managing licenses and upgrade schedules
- Maintain technical documentation, "Self-Service" guides, and internal knowledge base articles
- Monitor and troubleshoot LAN, VPN, and network connectivity to ensure uninterrupted workflows
- Manage personal ticket queues with a focus on responsiveness and critical issue escalation
- Identify opportunities to automate repetitive manual tasks through scripting and process improvement
- This role is in the Systems team and will report directly to the Director of Systems
- Perform other related duties as assigned
Skills
- 1+ years of providing IT support experience or an AA/Technical Certificate in lieu of experience
- Technical knowledge of at least one major Operating System: MacOS, Windows, or Linux
- Proven experience in Help Desk support and customer service
- Technical knowledge of basic networking fundamentals is a MUST
- Strong ability to troubleshoot and grasp complex technical concepts
- Proficiency in Google Workspace, Slack, M365, and Active Directory administration
- Ability to provide ad-hoc user training to help the team master internal tools and software
- Solid organizational skills with the ability to prioritize and coordinate workflows across departments
- Dependable with the initiative to work collaboratively and with a high sense of urgency
- Proactive, independent problem solver who knows how to find answers autonomously
- Experience with Mobile Device Management (MDM) tools like Jamf or Microsoft Intune is a BIG plus
- Mad bonus points if you have CompTIA Network+ or CompTIA Security+ certifications
- Bonus points for experience with Figma management, technical writing, or root cause analysis
Benefits
- Medical, Dental, and Vision benefits
- 401(K) with company matching
- Financial Wellness Counseling
- Sunglasses. Duh.
Company Overview
Goodr is creating fun, fashionable, and functional sunglasses that everyone can afford. It was founded in 2015, and is headquartered in Inglewood, California, USA, with a workforce of 51-200 employees. Its website is https://goodr.com.