At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Quality
Job Sub Function:
Quality Training
Job Category:
Professional
All Job Posting Locations:
Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States
Job Description:
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for a Learning Experience Lead to be located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA or Dallas, TX.
Purpose:
The Learning Experience Lead supports Patient Service Center (PSC) by designing, executing, and optimizing learning communications and delivery strategies that drive adoption, readiness, and learner experience. This role ensures learning initiatives—from onboarding to process updates—are clearly communicated, effectively deployed, and aligned with operational needs.
Responsibilities:
Learning Communications Strategy & Execution
Develop and execute comprehensive communication plans for:
New hire onboarding curriculums
Training updates and refresher trainings
Process changes and business-critical updates
Create clear, actionable communication materials (announcements, job aids, leader talking points, reinforcement messaging) to support learning initiatives
Identify and leverage multiple communication channels (LMS, email, Teams, etc.) to ensure effective delivery, visibility, and trackability of messaging
Training Rollout & Delivery Support
Lead end-to-end training rollout communication plans aligned to program timelines
Partner with instructional designers, trainers, and LMS administrators to ensure all learning deliverables are reviewed, approved, and ready for deployment
Ensure LMS communications and notifications support successful training adoption and completion
Support execution of the training strategy with delivery teams, ensuring alignment to learner needs and operational readiness
Compliance & Learning Systems Coordination
Utilize Veeva Vault to submit training deliverables for legal and compliance review
Track approval progress, manage feedback cycles, and ensure timelines are met
Maintain version control and ensure all materials meet regulatory and organizational standards
Learner Experience & Continuous Improvement
Drive innovative approaches to onboarding and learning experiences to improve engagement and efficiency
Ensure trainer readiness through proactive scheduling, communication, and alignment on materials and expectations
Monitor learner satisfaction and feedback to continuously improve training effectiveness and experience
Identify opportunities to streamline processes, improve efficiency, and enhance communication impact
Other:
Other responsibilities as required
Up to 20% travel may be required.
Required Qualifications
Bachelor’s degree in a related field
4+ years of experience in learning experience design, learning communications, training delivery support, or related roles
Strong writing and communication skills with the ability to translate complex information into clear, actionable messaging
Experience managing multiple projects and stakeholders in a fast-paced environment
Proficiency in Microsoft Office tools (Teams, SharePoint, Word, PowerPoint, Excel)
Experience with project management tools (MS Project, Planner, Asana, Monday.com or similar)
Preferred Qualifications
Experience with Veeva Vault or similar compliance/approval systems in regulated environments
Experience supporting onboarding, training delivery, or learning operations
Background in healthcare, life sciences, or contact center environments
Experience with AI / technology applications to optimize communications.
#Li-Remote
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Business Savvy, Compliance Management, Continuous Improvement, Continuous Quality Improvement (CQI), Data Reporting, Goal Attainment, Healthcare Facilities Management, Problem Solving, Process Optimization, Project Management, Quality Assurance (QA), Quality Control (QC), Quality Standards, Training Administration, Training Delivery Methods, Training Needs Analysis (TNA), Training People