Job Title: Operations Logistics Coordinator
A bit about us:
We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!
About the role
The Operations Logistics Coordinator is focused on supporting the day-to-day execution of logistics and transportation operations. This role serves as the primary point of contact for shipping-related questions across the company, helping ensure orders move accurately and on time by coordinating with carriers, suppliers, and internal warehouse teams.
You’ll work closely with teams across Operations, Customer Service, and Warehousing to resolve shipping issues, manage exceptions, and provide clear, timely updates. This is a great role for someone who is organized, detail-oriented, and eager to build foundational experience in logistics and operations.
Key responsibilities
- Serve as the primary point of contact for shipping-related questions across the company, providing timely and accurate guidance to internal teams
- Coordinate with carriers, suppliers, and warehouses to ensure timely and accurate movement of shipments
- Monitor shipment status, proactively identify delays or exceptions, and drive issues through resolution
- Investigate past-due orders and carrier-related issues by contacting suppliers and transportation providers
- Coordinate special shipping arrangements and set up/manage carrier pickups, including bulk returns, freight orders, and alternate ship methods
- Process, submit, and manage shipping claims in partnership with the Data Management team
- Collect required documentation, investigate rejected claims, and attempt resubmission when appropriate
- Track and monitor claim submission success rates and escalate trends or recurring issues as needed
- Support Customer Service with shipping-related questions and Finance with shipping disputes and documentation
- Maintain accurate documentation related to shipping issues, resolutions, and outcomes
- Assist Operations leadership with carrier communications, follow-ups, and logistics-related support
Eligibility Requirements
- Must have 2-4 years of experience in operations role
- Available to work full shifts until 3pm PST
- Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action.
- Self motivated to get your tasks done timely
- Must be fluent in speaking, reading, and writing English
Attributes to success:
- Tenacity and follow up
- Organization
- Communication is key both externally to suppliers and internally among coworkers
- Managing multiple tasks and meeting deadlines
- Being able to solve problems and being a fast thinker
Desired skills & experience:
- Proficiency in Google Suite products
- Proficiency in data processing
- High speed Wi-Fi connection at home office
- Excellent professional communication skills
- You’re a great team member with a can-do attitude; you’re self- reflective
- Bachelor’s degree or equivalent preferred
Please submit resume in English.