Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.
We are seeking an experienced Copilot Studio/Power Platform Administrator to serve as Governance Lead for the M365 Agent Lifecycle Management service. This critical role focuses on enabling, governing, and overseeing the full lifecycle of M365 Copilot AI solutions. This person will ensure compliance, security, and operational excellence is maintained throughout the agent development lifecycle. This position is based in India.
The M365 Copilot Governance Lead will collaborate with business makers, IT leaders, and the Digital Transformation team to establish a robust governance framework. They will manage non-production and production M365 environments to enable the successful delivery of AI applications with a focus on quality and reliability. This position is responsible for ensuring the safety and security of M365 Copilot solutions and components produced for our organization.
Key Responsibilities:
- Define and enforce governance policies for Copilot agent development, deployment, and lifecycle management within M365 and Power Platform environments.
- Oversee managed environments, configure data loss prevention (DLP) policies, and manage role-based access control (RBAC).
- Review, approve, and monitor Copilot agents using M365 Admin Center, Copilot Studio Admin, and Teams Admin Center.
- Ensure agents meet security, compliance, and quality standards, including prompt injection risk mitigation and data protection.
- Onboard and train business makers to safely build Copilot agents using Copilot Studio and Power Platform.
- Curate documentation, conduct workshops, and foster a community of practice for agent makers.
- Serve as the primary point of contact for governance-related queries and escalations.
- Monitor agent performance, compliance, and user feedback to drive ongoing improvements in governance processes.
- Stay current with Microsoft 365, Power Platform, and Copilot Studio updates, incorporating best practices into governance frameworks.
Qualifications:
Experience:
- Proven experience in Copilot Studio and/or Power Platform administration, M365 governance, or similar IT governance roles
- Track record of managing low-code/no-code environments to enable safe and secure citizen development
- Working knowledge of Microsoft 365 ecosystem and development tools (e.g., VS Code, Azure AD, Microsoft Graph API)
- Working knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)
- Working knowledge of version control systems (Git) and modern software development practices (e.g., CI/CD, unit testing, code reviews)
- Understanding of security best practices in modern software development
Technical Skills:
- Required: M365 Admin Center including Copilot Studio Admin, Power Platform Admin, Teams Admin, DLP policies, and RBAC
- Strongly Preferred: Microsoft 365 Agents SDK, Azure AD, Microsoft Defender for Cloud Apps, Microsoft Purview, and Microsoft Graph API
- Familiarity with: AI/ML concepts, prompt engineering, security/compliance frameworks
Soft Skills:
- Exceptional problem-solving and analytical skills
- Strong communication and interpersonal skills, with the ability to collaborate effectively with technical teams and non-technical business stakeholders
- Detail-oriented with a commitment to quality and secure development practices
- Proactive, self-motivated, and able to work independently as well as part of a team