Hilton Grand Vacations is a leader in the vacation ownership industry, committed to building memorable experiences. The In-House Marketing Representative Pre-Arrival is responsible for promoting HGV and booking qualified sales presentations for prospective owners and members, while providing customer and concierge services.
Responsibilities
- Responds to guests in a timely manner and represents HGV’s Cultural Values
- Maintains a positive demeanor with everyone at all times
- Develop professional relationships with hotel staff, and adhere to protocol standards as established by HGV management staff
- Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing
- Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers
- Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour
- Confirms appointments with guests to ensure tour shows for presentation
- Reviews production reports and notifies manager of any challenges
- Follows gifting procedures to ensure costs are met monthly
- Maintains established Minimum Performance Standard on monthly basis
- Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour
Skills
- Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success
- Excellent interpersonal and guest relations skills
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
- Ability to work a flexible schedule, including weekends and holidays
- Professional appearance and demeanor
- Be motivated and a self-starter
- Detailed understanding of the local area
- Ability to accept rejection in a proactive manner
- Coachable, quick learner, and open to feedback
Benefits
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
Company Overview
Hilton Grand Vacations is a vacation ownership travel company. It was founded in 1992, and is headquartered in Orlando, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.hiltongrandvacations.com/.