Job Description: • Speak with members enrolled in various Medicare Advantage and Medicaid plans • Serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country • Make outbound calls to members and medical facilities • Schedule Primary Care Physician (PCP) appointments • Coordinate communication between members, clinicians, and doctors’ offices • Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues • Use multiple internal and external systems to schedule member appointments and ensure smooth communication • Assist health plan members with connecting to a PCP following a health assessment • Meet department goals for quality, customer service, and productivity • Document all member interactions thoroughly and maintain accurate notes and records • Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives • Follow departmental procedures when communicating with members, clinicians, and physician offices Requirements: • Bilingual English/Spanish is required • Fluency in speaking, reading, and writing English • Previous appointment scheduling and/or call center experience (inbound and/or outbound) required • Intermediate skills in Microsoft Office, particularly Excel • Proven ability to prioritize and multi-task in a fast-paced environment • Ability to work a set, consistent schedule • Strong critical thinking, analytical, and accurate data entry skills Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.