To tatou tikanga | Our Culture
Our kaimahi are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.
Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.
We are committed to ensuring our workforce reflects the community we support.
Ko wai mātou | About us
Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.
Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.
We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.
Job Description:Mō tēnei tūranga | About the role
The Mental Health and Addictions Professional role is dynamic, diverse and fast paced and you will be working as part of a collaborative 24/7 team shift based team. You will provide comprehensive mental health and addiction support brief therapeutic interventions emotional support, risk assessment and de-escalation, and support planning for tāngata whai ora accessing a range of National Mental Health and Addiction Telehealth Services. You will practice within the ethical frameworks of your registration body, applying trauma informed, recovery oriented, and values-based approaches. You will support individuals to access urgent services when required and maintain strong system navigation capability across Aotearoa’s health landscape. This role requires a practitioner who can balance clinical depth with accessibility providing safe, responsive support in a fast-paced virtual environment.
We are looking for kaimahi to work part‑time (0.8 FTE) across a roster of set evening and overnight shifts, between 3:30pm–12:00am and 10:30pm–7:00am.
Ngā haepapa matua | Key responsibilities
Ngā hua mōu | What's in it for you
Mōu ake | About you
You are a compassionate and grounded practitioner with experience supporting people through mental distress and addiction challenges. You can hold space for tāngata whai ora while remaining calm, organised, and responsive, and you understand how trauma, inequity, and systemic barriers shape wellbeing. You bring cultural humility and confidence working within Te Tiriti–informed frameworks. Comfortable in virtual environments, you use digital systems with ease and make sound clinical decisions within structured protocols. You provide clinical guidance in a way that is collaborative, approachable, and values‑led, and you role‑model accountability, ethical integrity, and reflective practice.
Ōu wheako ōu mātauranga hoki | Qualifications and Experience
Ōu āheitanga ōu pūkenga hoki | Skills and Competence
If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.
Additional Information:Ō mātou uara | Our values
E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them