Network Design and Integration Engineer (Graduate Welcome)

Network Design and Integration Engineer (Graduate Welcome)

Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com.

Role Description

We are looking for a Network Design and Integration Engineer. You will report to Director, Broadband System Integration. You will be required to work on key customer account(s) in Japan. 

Location

This position is 50 to 60% remote from anywhere within Japan, while up to 50% travel with main focus in Japan.

What you will be doing (with support by senior member of the team):

• Support activities for cOS^TM client lab integration, testing, qualifications, and field trials.

• Assist in designing IP networking ecosystem with Harmonic cOS^TM platform to support Customer Use Cases.

• Implement cOS^TM ecosystem design provided by Design Engineer of System Integration team.

• Communicate with marketing, engineering, and sales teams about client expectations.

• Responsible for testing new software and hardware; report and track defects to engineering.

• Participate in and help coordinate client field trials.

• Train clients or field service team on the operation and troubleshooting of the cOS^TM system.

• Assist with deployments and technical support as needed.

• Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required.

• Investigate, diagnose and resolve Customer issues on-site in a timely manner and if needed escalate problems for assistance.

• Resolve equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate.

• Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.

• Act as a local technical point of contact on customer projects, ensuring that technical requirements are met and expectations are aligned.

What you should have:

• Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent;

• A solid understanding of IP network switching, routing protocols, and the TCP/IP stack.

• Familiarity with Linux-based environments and the ability to navigate technical documentation and schematics. 
• A strong desire to become an expert in specialized technologies like DOCSIS, CMTS, and FTTX. (We will provide the "foundational" training)
• Excellent problem-solving skills, the ability to present and communicate technical solutions clearly.
• Fluency in Japanese is a must, along with the ability to work in a business English environment (strong written English is expected). Ability to translate communication emails/document between Japanese and English. 

Travel

You are required to travel up to 50% to customers sites (with main focus in Japan) and Corporate Office for training. 

Diversity, Equality, and & Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

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