Entity:
Customers & Products
Job Family Group:
Retail Group
Job Description:
At bp, we provide an excellent working environment and employee benefits, including an open and inclusive culture, great work-life balance, strong learning and development opportunities, life and health insurance, a medical care package, and many other benefits.
About the role
We are looking for an Operations Specialist to support the safe, compliant, and operation of bp’s retail network in Spain.
This is a home-based, field-focused role for candidates living in Madrid or the surrounding area, as the position requires regular travel across the assigned territory. The role will mainly support service in the Madrid region.
This opportunity is ideal for someone with hands‑on operational experience in environments such as retail , logistics, supermarkets, field operations, or multi-site operational environments - no prior service‑station experience is required.
You will play a key role in supporting operational excellence across a network of 35–40 sites, helping to improve customer experience, execution, compliance, and overall performance. This role is best suited to someone who enjoys being close to day-to-day operations, supporting frontline teams, solving practical problems, and helping multiple sites perform at a consistently high standard.
What you will do
- Support the day-to-day operational performance of 35–40 bp sites, primarily in Madrid.
- Spend approximately 60% of your time in the field, conducting site visits, operational audits, follow-ups and coaching.
- Ensure all sites operate in line with bp’s procedures, HSSE standards, compliance requirements, and brand expectations
- Identify opportunities to improve customer experience, operational execution, site standards, and performance
- Conduct operational audits and follow up on compliance, execution gaps, and correction plans
- Act as a key link between sites and internal teams such as Commercial, Convenience, Opex, Maintenance, and Marketing
- Handle day-to-day operational issues and incidents, using sound judgement and making decisions within established governance
- Interpret operational and commercial data to support prioritization and decision-making
- Build strong working relationships with site managers and key partners, ensuring effective communication and issue resolution
- Support the implementation of new income‑generation initiatives, operational improvements, and new ways of working across the territory
What we are looking for
We are interested in candidates with strong hands-on operational experience in fast-paced, customer-facing environments. The ideal profile has worked in roles where they were responsible for daily operations, process execution, store or site performance, frontline team support, and solving operational issues on the ground.al
Experience
- Experience in retail operations or a similar field-based operational environment is required
- Experience supporting operations across multiple locations, sites, or stores
- Experience working with a high level of autonomy, ownership, and independent decision-making
- Broad understanding of retail operations and business processes
- Experience building strong relationships with site managers, partners, or customers
- Exposure to operational follow-up, audits, compliance, or performance improvement activities
- Experience supporting frontline teams, shift operations, or daily execution on the ground is highly valued
We welcome candidates from backgrounds such as:
- Retail and large-format store operations
- Logistics, warehouse, distribution, or fulfilment operations
- Hospitality, food service, or other high-volume customer-facing environments
- Multi-site operations, franchise support, or field-based operational roles
- Any environment with daily operational routines, KPI follow-up, safety checks, compliance activities, and direct customer interaction
Skills and capabilities
- Strong communication skills, both written and verbal, with the ability to work confidently with different partners
- High level of autonomy, proactivity, prioritization, and decision-making ability
- Customer-focused mindset, with a strong interest in operational excellence and execution
- Strong operational execution skills and close attention to detail
- Ability to follow, apply, and reinforce processes consistently across multiple sites
- Ability to manage conflict and work effectively in a fast-paced operational environment
- Well organized, with a natural strength in planning and follow-up
- Flexible and adaptable, able to work through ambiguity and changing priorities
- Comfortable driving regularly and working independently in the field
- Ownership mindset for KPIs, compliance, safety, quality, and operational follow-up
- Resilient, practical, and proactive, with a strong solve-the-problem mindset
- Solid analytical skills, with the ability to interpret data and use it to guide actions
- Intermediate Excel skills, including filters, lookups, and basic operational data analysis
Languages
- Spanish: Native or fluent
- English: Upper-intermediate level
Education
- Higher vocational education (Grado Superior) or equivalent practical experience
- Relevant education in operational, technical, or business-related fields is preferred
- Continuous professional development in operations, retail, or field-based environments is an advantage
As bp is a global organisation, we kindly ask that you submit your CV in English.
Why join bp?
At bp, we support our people to learn and grow in a diverse and challenging environment. We believe our team is strengthened by diversity, and we are committed to creating an inclusive workplace where everyone is respected and treated fairly.
This role offers the opportunity to take ownership of a territory, work closely with the business, and make a visible impact on operational
Travel Requirement
Up to 75% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is fully remote
Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}
Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.