The Hartford is a leading insurance company that is committed to making a difference. They are seeking an Operations Support Specialist to provide essential support to the Claims organization, ensuring efficient processing of claim transactions and maintaining high levels of customer service.
Responsibilities
- Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource
- Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
- Assigning or reassigning claim tasks or customer transactions to appropriate party
- Creating or updating professional correspondence including appropriate documentation within claim files
- Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; additionally, you may assist contact centers one day per week or as needed based on the broader organization demands
- Entering and/or assigning new claim losses
- Perform other duties as assigned
- Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
- Demonstrating accountability by accepting and applying feedback received
- Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
- Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
- Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
- Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
Skills
- High school graduate or equivalent certification
- Proficiency with Microsoft Office tools
- Ability to lift 20lbs
- Acceptable performance on pre-employment assessment tools
- Professional Demeanor
- Effective Communication Skills
- Strong Customer Service Orientation
- Time Management and Organizational Skills
- Work independently or collaborate effectively when needed
- Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making
- 4-year college degree
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.