Are you ready to take the next step in your career and lead a dynamic team to success? Mood is looking for an experienced and passionate Outbound Phone Sales Supervisor to manage and inspire our growing team of Outbound Phone Sales Representatives. In this leadership role, you’ll oversee around 12-15 direct reports, ensuring they excel in driving revenue growth and delighting customers. If you have a knack for motivating others, a love for sales, and a passion for delivering exceptional customer experiences, we want to hear from you!
Why Join Mood?
At Mood, we’re more than just an online dispensary. We’re a vibrant, innovative company that curates legal cannabis products designed to elevate our customers’ moods. We pride ourselves on delivering top-tier products with outstanding customer service. Our team is a close-knit community of creative, driven individuals who are passionate about making a difference.
The Outbound Phone Sales team at Mood is scaling rapidly, and we need a leader who can help take us to the next level. If you’re excited about empowering a team, refining strategies, and achieving and exceeding ambitious goals, this role is for you.
What You’ll Be Doing
As an Outbound Phone Sales Supervisor, you will:
- Lead and Manage: Supervise a team of up around 12-15 Outbound Phone Sales Representatives, providing daily support, coaching, and performance management.
- Set Goals and Drive Results: Monitor individual and team performance to ensure sales targets, contact center KPIs, and customer satisfaction goals are met and exceeded.
- Develop Talent: Provide ongoing training, coaching, feedback, and career development opportunities to empower team members and enhance their sales skills.
- Optimize Processes: Collaborate with the Customer Success Contact Center Leadership team to refine outbound sales strategies, tools, and workflows.
- Foster a Positive Culture: Build and maintain a collaborative, high-energy environment that aligns with Mood’s values and promotes engagement and team morale.
- Analyze and Report: Track and report on key performance metrics, using data insights to identify opportunities for improvement and drive decision-making.
- Collaborate Across Teams: Work closely with other departments, including Marketing and Product, to align on customer insights and support broader company initiatives.
What You’ll Bring to the Team
We’re looking for someone with:
- Leadership Experience: Proven experience managing a sales or customer-facing team, preferably in a remote and/or contact center environment.
- Sales Expertise: A strong background in sales with a demonstrated track record of meeting and exceeding targets.
- Coaching Skills: A passion for mentoring and developing team members to reach their full potential.
- Communication Skills: Excellent verbal and written communication abilities, with strong interpersonal skills.
- Tech-Savviness: Proficiency with CRM tools and other contact center and sales technologies; comfortable with data analysis and reporting.
- Adaptability: A solution-oriented mindset with the ability to pivot and problem-solve in a fast-paced environment.
- Customer Focus: A deep commitment to delivering exceptional customer experiences.
What’s in It for You?
- Competitive salary with performance-based commission/bonuses.
- Comprehensive health insurance package.
- Generous paid time off and employee discounts on Mood products.
- Fully remote—work from anywhere!
- Opportunities for professional growth and leadership development.
- A dynamic and inclusive work environment where creativity is encouraged and celebrated.
- The chance to lead a passionate and high-performing team in a rapidly growing company.
Ready to Lead the Way?
If you’re excited about guiding a talented sales team and making a meaningful impact at Mood, we encourage you to apply. We’re not just looking for a candidate—we’re looking for a leader who will help shape our future.
Hit the “Apply” button and let’s start this journey together!