Outside Property Claim Associate

Travelers is a leading property casualty insurer with a commitment to customer care and community support. The Outside Property Claim Associate role involves providing assurance to customers by managing 1st party property claims through comprehensive training and support.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training
• Review, investigate, and document 1st party property claims under close supervision
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact)
• Determine and apply coverage for building damages per policy terms
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates
• Provide timely and professional communication to customers, claimants, and internal stakeholders
• Maintain accurate records of claim activity in claim management systems
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality
• In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements
• Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated
• This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states
• This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)
• While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position
• Perform other duties as assigned

Skills

• High School Diploma or GED and one year of customer service experience OR Bachelor's Degree
• Valid driver's license
• Previous internship or work experience in customer service or insurance
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants
• Ability to exercise sound judgement and make effective decisions
• Strong verbal and written communication skills with the ability to convey information clearly and professionally
• Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

Company Overview

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