Holman is a family-owned, global automotive services organization that focuses on delivering positive experiences for customers. The Partner Connect Administrator will primarily support the development and administration of the Holman PartnerConnect System, maintain its adoption levels, and ensure effective communication and training regarding the system.
Responsibilities
- Primary support resource for development and administration of the Holman PartnerConnect System
- Maintain Holman PartnerConnect adoption level and support system table updates
- Daily review and maintenance of supplier activities in Holman PartnerConnect
- Functions as SME in all facets of the Holman PartnerConnect system
- Directs and hosts Holman PartnerConnect training requests
- Works directly with IT team in identifying and resolving defects and enhancements in Holman PartnerConnect
- Works directly with database team to develop customized reporting
- Perform systems testing as required
- Perform all other duties and special projects as assigned
- Provide reporting on Holman PartnerConnect usage and approval percentage
- Handle day to day Holman PartnerConnect inquiries from vendor network
- Identify and implement process improvements in Intellifleet and Holman PartnerConnect
Skills
- Bachelor's degree in a related field or equivalent work experience
- Working knowledge of Business Objects application
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- 1-2 years' experience in Holman Fleet & Mobility or call center
- Understanding of automotive repair industry processes
- Experience in interaction and negotiation with repair vendors
- Advanced competency in data analysis and reporting
- Familiarity with Intellifleet and Holman PartnerConnect systems
- Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information
- Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security
- Demonstrates an understanding of Holman Fleet & Mobility business strategy
- Strong organization, analytical, critical thinking, and problem solving skills
- Proactive, organized approach to multitasking and prioritization
- Effectively manages time and consistently meets deadlines with some guidance from manager
- Ability to recognize patterns and trends in large data sets
- Demonstrates accuracy, thoroughness and effectiveness in work
- Demonstrates attention to detail and commitment to doing quality work
- Adjusts quickly to new or changing assignments, processes and people
- Displays professionalism and remains composed when faced with challenges
- Learns from experience; modifies behavior to be more effective
- Recognizes one's own strengths and opportunities for growth
- Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
- Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
- Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
- Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
- Strong verbal and written communication skills
- Strong research and presentation skills
- Strong interpersonal and customer service skills
- Ability to summarize and express information and ideas in a clear and organized manner
- Ability to interact and work with employees at all levels in the organization including business units and executive management
- Ability to explain complex concepts to non-specialists
- Responds to non-standard requests; investigates with assistance from others as needed
- Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
- Takes personal responsibility for customer satisfaction and loyalty
- Works independently or with others within own area or department to achieve team goals
- Identifies and removes barriers to effective teamwork
- Offers support to other team members; follows through on commitments
- Applies emotional intelligence in responses and reactions
- Demonstrates consistency between words and actions
- Listens openly and carefully to others' ideas and suggestions; respects opposing points of view
- Consistently earns trust, loyalty and respect of others
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Company Overview
Holman offers a unique set of complementary services that address your changing needs. It was founded in 1924, and is headquartered in Maple Shade, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.holmanauto.com.