Partnership Manager
GPS Group Peer Support
Location: Remote (Massachusetts-based preferred)
Reports to: Head of Partnerships & Client Success
Role Overview
The Partnership Manager is responsible for owning and growing relationships with healthcare organizations and partners. This role manages the full lifecycle of partnerships—from onboarding through ongoing engagement, reporting, and expansion.
This is a highly relational and proactive role. You will serve as the primary point of contact for partner organizations, ensuring a strong experience while also identifying opportunities to deepen and expand engagement.
You will work closely with the Head of Partnerships & Client Success and collaborate with the Program Experience team to ensure successful delivery of GPS programs.
Core Responsibilities
1. Partnership Ownership & Relationship Management
- Serve as the primary point of contact for a portfolio of partner organizations.
- Build strong, trust-based relationships with key stakeholders (e.g., program leads, administrators, clinical leaders).
- Maintain regular communication and check-ins to ensure engagement and satisfaction.
2. Onboarding & Launch
- Lead onboarding for new partners, including kickoff meetings and alignment on goals, timelines, and program offerings.
- Ensure a smooth transition from signed agreement to program launch.
- Set clear expectations and next steps with each partner.
3. Engagement & Ongoing Support
- Monitor participation and engagement across programs.
- Proactively identify and address challenges or barriers to participation.
- Coordinate with the Program Experience team to ensure high-quality delivery.
4. Expansion & Growth
- Identify opportunities to expand partnerships within organizations (additional groups, trainings, departments).
- Introduce relevant GPS offerings based on partner needs.
- Support renewal and continued engagement efforts.
5. Reporting & Accountability
- Ensure timely completion of required reporting, including MASStrong quarterly reports.
- Track and document partner activity, outcomes, and feedback.
- Follow up consistently and confidently to ensure deadlines are met.
6. CRM & Data Management
- Maintain accurate and up-to-date records in HubSpot.
- Document all interactions, next steps, and partnership status.
- Ensure every account has a clear plan and upcoming actions.
What Success Looks Like
- Strong, engaged relationships across your portfolio of partners.
- High rates of program participation and partner satisfaction.
- Timely and complete submission of required reports.
- Clear evidence of partnership growth and expansion within organizations.
- Well-maintained CRM records with clear next steps for every account.
- Partners who view GPS as a trusted, ongoing resource.
Qualifications
- 3–7+ years of experience in account management, partnerships, customer success, or related roles.
- Strong relationship-building and communication skills.
- Highly organized with excellent follow-through.
- Comfortable managing multiple partners and priorities simultaneously.
- Ability to be both supportive and assertive when needed (e.g., following up on deadlines).
- Experience using CRM systems (HubSpot preferred).
Preferred:
- Experience working with healthcare organizations, nonprofits, or public sector partners.
- Familiarity with training programs, workforce development, or group-based services.
Key Traits
- Proactive and responsive; does not wait to be told what to do.
- Relational and empathetic, with strong listening skills.
- Organized and detail-oriented.
- Comfortable taking ownership and being accountable for outcomes.
- Curious and solutions-oriented.
Why This Role Matters
Partnership Managers are central to the success and growth of GPS. You will ensure that partners not only launch GPS programs successfully, but continue to engage, benefit, and expand over time.
This role directly contributes to the impact GPS has across healthcare organizations and the communities they serve.
About GPS Group Peer Support
GPS Group Peer Support provides structured, trauma-informed, non-clinical group support designed by healthcare workers, for healthcare workers. Our programs create safe, facilitated spaces for connection, reflection, and resilience, and are delivered in partnership with healthcare organizations across Massachusetts.
Through initiatives like MASStrong, administered by the Betsy Lehman Center for Patient Safety and funded by the Massachusetts Behavioral Health Trust Fund, GPS is expanding access to group-based support at scale.