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Posted Mar 31, 2026

Patient Access Specialist - Medical

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Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs.  Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

*This position is eligible for remote work following completion of required onsite training. Candidates must reside in Washington State to participate in training and attend occasional in-person meetings as needed.

Job Summary

The Patient Access Specialist-Medical acts as the first point of contact with Community Health Center.  The Specialist answers telephones in a centralized call center environment and performs a variety of clerical, reception and administrative tasks: transcribes messages, schedules appointments, pre-registers patients, and verifies insurance coverage.  The Specialist may also document compliments, complaints and update patient demographics as needed.   

Knowledge, Skills & Abilities

Preferred:

Education

Preferred:

Experience

Preferred:

Job Specific Functions/Performance:

  1. Pre-registers patients in a computerized practice management system.
  2. Schedules patients in a computerized practice management system. Maintains appointment schedule and follows office scheduling policies.
  3. Helps contact and reschedule patients when providers’ schedules change.
  4. Directs phone calls to proper destination or takes messages within the electronic health record.
  5. Assists with insurance eligibility verification and advises non-insured patients of insurance enrollment and sliding fee discount.
  6. Answers or appropriately refers billing questions.
  7. Assists in confirming appointments.
  8. Orders interpreter services and interfaces with other outside organizations regarding patient services.
  9. Documents compliments and complaints.
  10. Accurately documents and routes task communications within the electronic health record.
  11. Logs into and out of the telephone system daily as scheduled.
  12. Meets the established Call Center daily and monthly goals for call standards (statistics).
  13. Meets the customer service call quality standards.
  14. Updates patient demographics as needed.
  15. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.