Payments Specialist

Position Title:  Payments Change Control Specialist 
Department:  Payment Operations
Reports To:  Director of Payment Operations
Location: Remote
Hours: 8am - 5pm PST

 

Overview:

The Payments Specialist role requires a detail-oriented individual who can navigate technical documentation and procedures while adhering to regulatory standards and company policies. The specialist will ensure compliance with established Change Management processes and will work closely with cross-functional teams to facilitate effective communication and collaboration throughout the change control process.  In this position, the Change Control Specialist will provide support to the onboarding team on various tasks. The Specialist will follow clearly defined procedures and established guidelines. The role involves supporting the onboarding team during the onboarding phase of a change initiatives, with a primary emphasis on implementing change management strategies to facilitate a seamless transition for merchants. This role requires availability Monday through Friday from 8am to 5pm PST. 

 

Key Responsibilities:

• Data Entry and quality assurance 
• Process JIRA tickets within stated SLA’s 
• Develop, maintain, and update reports to assist and inform various partners and departments on payment related issues, project statuses, and implementation dates.
• Work independently to research and resolve merchant inquiries. 
• Accurately perform the merchant setup process to ensure proper settings for each merchant.
• Develop and implement change management strategies and plans to support the adoption and utilization of new processes, systems, and technologies.
• The specialist will ensure compliance with established Change Management processes and will work closely with cross-functional teams to facilitate effective communication and collaboration throughout the change control process
• The role requires a detail-oriented individual who can navigate technical documentation and procedures while adhering to regulatory standards and company policies
• Following clearly defined procedures and established guidelines, the specialist will assist in decision-making processes, making simple judgments in straightforward situations by selecting from pre-established solutions
• Follows clearly defined procedures and tasks with established guidelines.
• Assist in creating change control procedures. 
• Make simple judgments in straightforward situations, based on pre-established procedures. 
• Collaborate with cross-functional teams to identify opportunities for process improvement and innovation
• Perform duties as assigned by director. 
• Other operational duties as assigned.

 

Skills:

• Proficiency in Microsoft Office applications is required.  
• The ideal candidate will possess strong investigative skills, analytical thinking skills and the ability to navigate through complex structures 
• Solid organizational skills, including multitasking and time-management. 
• Excellent listening, verbal, and written communication skills 
• Excellent client-facing and internal communication skills 
• Ability to function with high-level and long-term strategy in mind. 
• Ability to maintain strong organization skills with high volumes of projects. Ability to efficiently multi-task and prioritize.  
• Excellent customer service skills resulting in trust and long-standing relationships with our merchants and customers. 
• Strong work ethic individual who models a sense of urgency, curiosity, and desire to get things done. 
• Familiarity with JIRA and Salesforce is desired. 

 

Experience & Education:

• Bachelor’s degree in business, or related degree, or equivalent experience  
• 2+ years of experience within payment processing space in change control, or merchant onboarding the payments Industry - payments experience is preferred.  

 

Desired Traits:

Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development, Strong customer service focus.

 

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

 

Environment:	Standard indoor office setting; exposure to computer screens.
Physical:	Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers.  Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
Vision:	See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing:	Ability to hear in the normal audio range with or without corrections.

 
Company Profile: 

One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

 

Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

 

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.