Arbella Insurance Group is focused on creating a supportive and inclusive workplace for its employees. The Personal Lines Operations Associate plays a crucial role in providing exceptional service to the underwriting department and agents by ensuring timely and accurate processing of insurance policy transactions.
Responsibilities
- Demonstrate stellar customer service to both internal and external customers
- Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
- Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert
- Communicate with various internal departments to complete daily work, as required
- Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
- Able to shift priorities as needed
- Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
- Pursue work independently under general supervision
- Manage assigned work efficiently to ensure timely completion
Skills
- General working knowledge of MS Office
- Flexible and adaptable when faced with change
- Ability to multi-task
- Strong organizational skills and attention to detail
- Quick learner, able to navigate multiple systems and products
- Works well individually as well as a team
- Sound customer service, communication and collaboration skills
- Able to work in a fast paced environment with a strong attention to detail
Benefits
- On-site gym and fitness classes and one-on-one personal training
- On-site nurse, nutritional counseling, and mental health resources
- Full-service cafeterias
- Free shuttle service to Quincy Adams T Station
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
Company Overview
Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://arbella.com.Company H1B Sponsorship
Arbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.