JOB TITLE: Product Assurance Analyst
FLSA STATUS: Non-Exempt
DEPARTMENT: JusticeTech
REPORTS TO: Director, Product
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Remote
TRAVEL: Less than 5%
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Perform comprehensive testing of new and existing products to ensure they meet user requirements and expectations.
- Simulate various user scenarios and workflows to identify potential issues and ensure the product performs optimally in real-world conditions.
- Conduct exploratory testing to uncover edge cases and unanticipated user behaviors.
- Develop and document detailed test plans, cases, and SQL scripts based on product specifications, user stories, and acceptance criteria.
- Execute manual and automated test cases, reporting defects and tracking their resolution.
- Collaborate with product owners and developers (Scrum Team) to ensure test cases align with business goals and technical realities.
- Participate in product reviews and provide insights into potential areas of improvement from a user perspective.
- Continuously monitor and assess product quality throughout the development lifecycle.
- Assist in the creation and refinement of product documentation, ensuring it accurately reflects the product’s functionality and user experience.
- Work closely with product owners, developers, designers, and other stakeholders to understand product features and technical implementations.
- Communicate test results and user feedback clearly and effectively to all scrum team members, facilitating swift issue resolution and product enhancements.
- Gather and analyze feedback from users, beta testers, and internal stakeholders to identify common issues and areas for improvement.
- Prepare detailed reports on product quality, testing activities, and defect status for review by the product team and senior management.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Ability to conduct research into application products.
- Extremely organized with strong time-management, detail oriented and inquisitive skills.
- Excellent analytical, mathematical and creative problem-solving skills.
- Highly self-motivated and directed.
- Strong understanding of software development lifecycles and methodologies, including Agile/Scrum.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Ability to think critically and approach testing from a user-centric perspective.
- Proficient in creating clear and concise test documentation.
- Effective communication skills, both written and verbal, with the ability to collaborate across teams.
- Familiarity with test management and bug tracking tools (e.g., JIRA, TestRail, Zephyr).
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree.
- Proven experience (2+ years) in product testing, quality assurance, or a similar role, preferably within a software or technology environment.
- Experience with manual testing methodologies and familiarity with automated testing tools.
- Experience with user experience (UX) principles and usability testing.
- Experience with government court software or state/county procedures are a plus
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