Position Summary: We’re looking for a dynamic and passionate Product Trainer to elevate how Censis employees and customers learn, adopt, and succeed with our solutions. This role is an exciting opportunity to build and scale impactful training experiences, shape product enablement for new launches and enhancements, and strengthen customer learning across the business. The ideal candidate brings deep sterile processing expertise, strong knowledge of the Censis product suite, and the ability to translate complex workflows into engaging, practical learning that drives confidence, adoption, and customer success.
Key Responsibilities:
Build Best-in-Class Training Experiences
- Design and build end-to-end training programs for Censis employees and customers, covering healthcare and sterile processing workflows, industry context, and Censis product education
- Develop and deliver engaging training assets for internal stakeholders, including instructor-led presentations, self-paced learning modules, video tutorials, interactive experiences, and quick reference materials
- Lead and evolve Censis’ training ecosystem, including LMS and customer learning portals, to ensure a seamless and scalable learning experience
Drive Customer Learning and Adoption
- Build robust remote learning resources and customer-facing learning portals that support ongoing product adoption
- Manage and deliver customer learning offerings that help users build confidence and maximize the value of Censis solutions
- Create self-service learning content that enables customers to quickly access practical, high-value support
- Produce compelling video demonstrations, user guides, and enablement resources that simplify complex workflows
- Establish clear processes to refresh and maintain content so learning materials remain accurate and relevant
- Measure learning effectiveness through user engagement insights and continuous improvement opportunities
Enable Internal Teams to Launch and Grow with Confidence
- Create and deliver training for new products and major product enhancements to ensure internal teams are prepared to support successful launches
- Lead regular education sessions for cross-functional internal teams to strengthen product knowledge and confidence
- Serve as a subject matter expert on sterile processing workflows and partner with product and marketing teams to support strategy, messaging, and enablement
- Collaborate with internal functional teams to identify evolving training needs and prioritize high-impact learning opportunities
- Gather feedback from stakeholders and learners to continuously improve the effectiveness and relevance of training materials
- Represent Censis products with enthusiasm and professionalism, helping build customer trust, satisfaction, and excitement for Censis solutions
Qualifications and Skills:
- Extensive knowledge of CensiTrac and related products in the Censis suite
- Current professional certification with HSPA or CBSPD
- Strong background in sterile processing, with knowledge of governing standards and practices
- Knowledge of regulatory bodies impacting Sterile Processing and Operating Rooms
- Exceptional communication, interpersonal, and analytical skills
- Proven ability to develop and deliver engaging training content for diverse audiences
- Experience with Learning Management Systems (LMS) and training strategy development is a plus
- Requires travel up to 30%, depending on location
- Bachelor’s degree in related area preferred or equivalent experience
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