Program Manager III

Program Manager III
 

At Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world.

Role Overview 

This role supports and manages the day-to-day execution of transformation projects and programs across the organisation. Work may include contributing to large global process/system implementations and independently managing smaller projects focused on one or more improvement areas. 

The Program/Project Manager is responsible for reliable delivery execution—building and maintaining plans, running team cadences, tracking risks/issues/dependencies, coordinating stakeholders, and supporting benefits tracking and adoption activities using established PMO/TMO standards. 

Key interfaces: Finance, Product, IT, Operations, Sales/Customer Success, HR, Strategy. 

What You’ll Do 

Plan and coordinate delivery 

• Develop and maintain project plans, timelines, milestones, and workstream tracking (with support from a Program Lead as needed). 
• Coordinate cross-functional teams to keep deliverables on track and remove execution blockers through structured follow-up. 
• Maintain core project artifacts: scope, milestones, RAID log, dependency list, actions/decisions, communications updates. 

Run operating cadence and support decisioning 

• Schedule and facilitate recurring meetings (working sessions, project status reviews, stakeholder updates). 
• Capture actions, decisions, and escalations; ensure follow-through and closure. 
• Prepare clear status reporting (progress, risks, issues, dependencies, and upcoming milestones) for leadership forums. 

Track benefits / value realization (supporting role) 

• Support definition of expected benefits, baselines, and measurement approach (in partnership with Finance and program leadership). 
• Track and report key value metrics and leading indicators; highlight variance and risks to expected outcomes. 
• Maintain benefits tracking materials and support forecast updates as requested. 

Manage risks, issues, dependencies, and change control 

• Identify risks and issues early; document impact and propose mitigation options for review. 
• Track cross-team dependencies and handoffs; confirm owners and dates. 
• Support scope change intake and impact assessment; maintain change logs and approvals. 

Support change, adoption, and readiness 

• Coordinate readiness activities (training logistics, communications tracking, cutover checklists, stakeholder inputs). 
• Help ensure operational handoffs are documented and stakeholders are prepared for go-live and stabilization. 

Apply standards and continuous improvement 

• Execute delivery using PMO/TMO templates, reporting standards, and basic quality controls. 
• Capture lessons learned and contribute ideas to strengthen repeatable delivery practices. 

How Success Will Be Measured 

• Execution reliability: project plans are current; milestones, actions, and deliverables are tracked with minimal slippage surprises. 
• Cadence quality: meetings are well-run; actions/decisions are documented and closed on time. 
• Reporting clarity: status updates are accurate, timely, and highlight the right risks and dependencies. 
• Risk and issue management: risks/issues are identified early, logged, and escalated appropriately with clear mitigation steps. 
• Stakeholder coordination: teams stay aligned; communications are consistent; dependencies are actively managed. 
• Benefits tracking support: value metrics are maintained and reported consistently; variance is surfaced early. 
• Standards compliance: PMO/TMO templates and artifacts are complete, organised, and audit-ready. 

What You Bring 

• 3–6 years of experience in project or program management, delivery coordination, or business operations (transformation exposure preferred). 
• Experience managing smaller projects independently and/or supporting larger multi-workstream programs. 
• Strong organisational skills with attention to detail; ability to manage multiple priorities and deadlines. 
• Solid communication skills—able to create clear status summaries and coordinate across functions. 
• Comfort working with data (basic KPI tracking, progress reporting, action tracking); proficiency in common tools (e.g., Excel/Sheets, PowerPoint/Slides). 
• Ability to build productive relationships across Finance, IT, Operations, Sales/Customer Success, HR, Product, and Strategy. 
• Bachelor’s degree required (business, engineering, operations, or related). 

Preferred: CAPM/PMP (or working toward), Agile familiarity, experience with Jira/Confluence, ServiceNow/Planview (or other PPM tools), Power BI/Tableau exposure. 

What we promise to give you

• Remote work setup
• Birthday leave (day off on your birthday)
• Additional vacation leave as outlined in the employee handbook
• Health insurance coverage
• Home internet allowance
• Access to the Employee Assistance Program (EAP)

Sinch Values

• Dream Big - We make the impossible possible by dreaming big to solve our customers’ problems and improve their businesses. Great things happen when we dare to challenge the status quo and find creative new ways to wow them. Driven by curiosity, we believe there is no such thing as failure, only continuous learning, and development. Having big, crazy, ambitious goals drives our success.

• Win Together - Great teams work faster and better together – creating meaningful impact for customers. Together as one global team, in close collaboration with our customers, we embrace diversity, meritocracy and care about every single individual. We build trust through open and honest relationships. It’s all about the team: being inclusive, respectful, and sharing our knowledge to empower all for personal growth. We collaborate, have fun and are stronger together.

• Keep it Simple - Sinch means simple and easy. It’s how we want customers to feel when dealing with us: uncomplicated, down-to-earth, and useful. Things stay simple when you are honest, open and act with integrity. Cut the fluff and talk straight! This also means spending our time and money wisely on things that really count. Eyes on the horizon, feet on the ground.

• Make it Happen - We make things happen and make them matter – for our customers and the world. We are “doers” who value getting results and don’t overthink matters. We stay accountable for our actions, apply the highest ethical standards to set ourselves apart and always deliver. If we’re not making an impact, we rethink the approach. Structure helps us, bureaucracy and excuses do not. No putting things off – let’s get it done now.