At careerzynith, we believe that exceptional customer service is the heartbeat of a more responsive, equitable, and human-centered healthcare system. Every conversation you have, every question you answer, and every problem you solve contributes to a healthier community and a better experience for the providers who care for millions of patients across the country. We are reimagining the healthcare landscape by removing barriers, simplifying complexity, and delivering service that truly makes a difference.
If you are a motivated, empathetic, and detail-oriented professional who thrives in a fast-paced remote environment, careerzynith invites you to bring your talents to a role where your work directly impacts the well-being of others. We are seeking a dedicated Provider Customer Service Call and Chat Representative to join our nationally distributed support team. This is more than a job — it is a calling to be the trusted partner healthcare providers rely on every single day.
careerzynith is committed to transforming the healthcare experience for providers, patients, and communities alike. We understand that healthcare professionals are under immense pressure, and when they reach out for support, they need knowledgeable, efficient, and caring partners on the other end of the line. That is exactly what our representatives deliver. By joining careerzynith, you become part of an organization that values integrity, innovation, and the relentless pursuit of better outcomes for everyone we serve.
The Provider Customer Service Call and Chat Representative at careerzynith serves as the frontline advocate for healthcare providers who care for our members. In this fully remote role, you will respond to inquiries through both phone calls and concurrent chat sessions, addressing a wide range of topics including benefits and eligibility, billing and payments, clinical authorizations, explanations of benefits (EOB), and behavioral health services. Your ability to listen actively, think critically, and communicate with clarity will define your success and the satisfaction of the providers you support.
This is a full-time position requiring 40 hours per week, Monday through Friday. You will have the flexibility to work from home while supporting providers in any of our three primary time zones: Eastern, Central, or Mountain. Our normal business hours operate between 10:35 AM and 7:05 PM CST, and you will be assigned to one of our 8-hour shift schedules within this window. Based on business needs, occasional overtime, weekend work, or holiday coverage may be required.
At careerzynith, we invest in your success from day one. All new hires receive 12 weeks of paid training to ensure you feel confident, capable, and ready to excel. Training hours are 8:00 AM to 4:30 PM CST, Monday through Friday, and are conducted virtually from the comfort of your home. Our structured training program covers systems navigation, healthcare terminology, customer service best practices, and the soft skills that set great representatives apart from good ones.
For candidates residing in New York, Connecticut, Rhode Island, New Jersey, Colorado, or Washington D.C., the hourly range for this position is $16.54 to $32.55 per hour. Pay is based on several factors including local labor markets, education, work experience, certifications, and other relevant considerations. careerzynith complies with all applicable minimum wage laws.
In addition to a competitive hourly wage, careerzynith offers a comprehensive benefits package designed to support your health, financial security, and overall well-being. Our benefits offerings include medical, dental, and vision coverage, incentive and recognition programs, equity stock purchase options, and a 401(k) contribution plan. Eligibility for certain benefits may vary based on position and location. No matter where or when you begin your career with careerzynith, you will discover a far-reaching selection of benefits and incentives designed to help you thrive both at work and at home.
At careerzynith, your growth is our priority. From the moment you join our team, you will be supported by leadership that invests in your professional development and encourages you to explore new career paths. Many of our representatives have advanced into roles in training, quality assurance, supervisory positions, and specialized clinical support functions. Whether you aspire to deepen your expertise in healthcare operations, move into leadership, or expand your skills across new departments, careerzynith provides the resources, mentorship, and opportunities to help you achieve your goals.
careerzynith is more than a workplace — it is a community of passionate professionals united by a shared mission to make healthcare work better for everyone. We believe that diversity creates a healthier atmosphere, and we are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. At careerzynith, you will find a culture that celebrates collaboration, rewards initiative, and empowers every team member to contribute meaningfully to our mission.
careerzynith maintains a drug-free workplace. Candidates are required to pass a drug screening test before beginning employment.
This position will remain open for a minimum of two business days or until a sufficient candidate pool has been collected. Given strong interest, the job posting may close earlier than anticipated. We encourage you to apply promptly to ensure full consideration.
If you are ready to make a genuine difference in the lives of healthcare providers and the patients they serve, careerzynith wants to hear from you. Bring your customer service expertise, your passion for helping others, and your commitment to excellence — and join a team where every conversation matters. Apply today and start building a career that is as rewarding as it is impactful. Your journey toward doing your life's best work begins here, with careerzynith.
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