Note: The job is a remote job and is open to candidates in USA. Podean is a leading marketplace agency helping brands accelerate growth across various digital commerce platforms. The Account Director will lead client accounts, manage a team, and drive Amazon and marketplace strategies for tier-one brands, ensuring exceptional service delivery and client success.
Responsibilities
- Own client success and portfolio revenue for a set of full-service clients, to whom we deliver media, merchandising, planning, and content services
- Drive the Development of annual strategic roadmaps, growth plans, promotional calendars, and business reviews across all the clients in the portfolio, with a strong focus on profitability and scaling performance
- Support the team in identifying growth opportunities, upsell initiatives, and ways to expand existing scopes of work
- Advocate for the clients internally and ensure alignment on deadlines, ownership, and execution quality
- Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing
- Lead a team of account managers (2-3): manage the teams cadence, ensure proper workload allocation, and oversee quality of the work
- Mentor and coach Account Managers/Associates, while providing regular feedback to elevate performance and long term success
- Own performance plans process and deliver performance reviews
- Lead and manage directly a short-list of top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance
- Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite
- Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations
- Build trust with clients through education, guidance, performance transparency, and proactive recommendations
- Create decks, lead all client meetings, own call notes, action lists, and follow-through
- Monitor account performance, review reporting regularly, and translate data into clear insights and next steps
- Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success
- Develop strong ties internally with all the delivery teams and foster a fast paced collaborative environment
- Develop and implement best practices, SOP improvements, onboarding materials, and training resources
- Contribute to thought leadership, internal education sessions, and new business pitches
- Support the creation of case studies
- Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities
Skills
- 7+ years experience in marketplace management with strong Amazon (1P/3P) and Walmart (1P/3P) expertise
- Proven experience managing enterprise-level accounts and leading conversations at the executive level
- Prior experience managing and developing a team with high standards for ownership and delivery
- Strong presentation, communication, and client-facing confidence; comfortable leading calls and challenging constructively
- Highly organized, responsive, detail-oriented, and able to manage multiple workstreams simultaneously
- Strong analytical ability with comfort in Excel/Sheets, creating insights and translating them into strategy
- Commercial mindset with the ability to identify revenue opportunities and influence decision-making
- Growth-oriented, accountable, collaborative, and motivated to build strong long-term relationships
Benefits
- Competitive compensation - aligned to experience and market benchmarks
- Global collaboration - working with experts across regions and time zones
- Career growth and development - opportunities to evolve as we scale
- 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
- Positive-energy culture - grounded in respect, inclusion, and accountability
- Meaningful impact helping some of the world’s most progressive brands grow
Company Overview