Note: The job is a remote job and is open to candidates in USA. Freshworks is a company that builds uncomplicated service software aimed at enhancing customer and employee experiences. The Account Executive, Enterprise (Higher Education) will be responsible for expanding Freshworks' presence in Higher Education institutions by engaging stakeholders, delivering customized ITSM and EX solutions, and managing a robust sales pipeline.
Responsibilities
- Solution Selling: Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks’ solutions optimize productivity and enhance faculty and staff engagement
- Stakeholder Management: Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomes
- Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sector
- Customized Engagements: Create and present compelling value propositions that align with institutional goals, priorities, and budgets
- Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education vertical
Skills
- 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling
- Prior experience selling to Higher Education institutions is a strong plus
- Advanced knowledge of SaaS platforms and their role in driving institutional efficiency
- Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement
- Mastery in solution selling and pipeline management
- Strong analytical abilities to assess customer needs and provide tailored recommendations
Benefits
- Freshworks offers multiple options for dental, medical, vision, disability, and life insurance.
- Equity + ESPP
- Flexible PTO
- Flexible spending
- Commuter benefits
- Wellness benefits
- Freshworks also offers adoption and parental leave benefits.
Company Overview
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions. It was founded in 2010, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.freshworks.com.Company H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships, with 3 in 2026, 20 in 2025, 23 in 2024, 7 in 2023, 11 in 2022, 10 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.