Note: The job is a remote job and is open to candidates in USA. LiveLike is a B2B SaaS platform that enhances fan engagement in the sports, media, and entertainment industries. They are seeking a strategic Account Manager to manage a portfolio of high-profile US clients, driving client success and growth through strong relationships and product expertise.
Responsibilities
- Own Your Client Portfolio
- Build deep, trusted relationships with decision-makers and champions inside each account, becoming an indispensable strategic partner
- Act as the primary point of contact for a portfolio of US-based clients across sports rights holders, broadcasting, OTT platforms, and media
- Drive client success by understanding their business goals and connecting them to LiveLike’s capabilities in meaningful, measurable ways
- Deliver Strategic Value
- Serve as a product expert, proactively educating clients on new features, use cases, and best practices that drive fan engagement and revenue
- Partner with clients to define success metrics, review performance, and present data-driven insights that demonstrate ROI
- Translate client feedback and market signals into clear internal briefs for our Product and Engineering teams
- Drive Growth & Retention
- Identify and qualify expansion opportunities within your accounts, working with Sales to develop upsell and cross-sell strategies
- Lead renewal conversations with confidence, backed by strong relationships and demonstrated business impact
- Proactively flag risks, resolve escalations swiftly, and turn challenges into reasons clients trust us more
- Collaborate Cross-Functionally
- Work closely with Product, Engineering, QA, and Operations to manage project delivery, set expectations, and keep clients ahead of the curve
- Maintain meticulous records in JIRA, Slack, and Google Workspace to ensure full transparency across teams
- Contribute to the playbooks and processes that will define how LiveLike scales its client success function globally
Skills
- 5+ years in account management, client success, or customer-facing roles within tech, SaaS, or digital media
- Proven ability to manage complex, multi-stakeholder accounts and navigate large organizations with confidence
- Outstanding communication skills, you can simplify the complex, inspire confidence, and hold a room
- Strong commercial instincts: you understand retention, growth, and how to tie product value to business outcomes
- Comfort working in a fast-moving, high-growth environment where priorities shift and no two days are the same
- Fluency with tools like Slack, JIRA, and Google Workspace
- Experience in sports technology, broadcast media, fan engagement, or OTT/streaming platforms
- Familiarity with digital product lifecycles and a working knowledge of technical workflows
- Experience with CRM platforms and a data-driven approach to account strategy
Benefits
- Work from wherever you do your best thinking, with flexible hours.
Company Overview
LiveLike develops an audience engagement platform that transforms digital users into engaged fans. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://livelike.com/.