Note: The job is a remote job and is open to candidates in USA. Endear is building the first modern CRM for retail teams, empowering brands to drive more in-store sales with AI-powered tools. The Account Manager will develop customer relationships to ensure success, onboard new clients, and identify opportunities for account improvement.
Responsibilities
- Develop strong relationships with customers to ensure their success with Endear
- Perform customer trainings and onboardings with screenshare app walkthroughs and Q&A’s
- Periodically check in on account health & performance to spot any potential drop offs in adoption
- Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials
- Guide customers through the expansion/renewal process
- Develop resources and assets both video and written to improve customer success at Endear
- Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team
- Act as an additional support system for sales team for smaller sales opportunities
- Maintain an active role in customer support over chat, email, and phone when needed
Skills
- 2+ years experience in account management for a B2B SaaS (Software-as-a-Service) company
- Comfortable working at a 100% remote company
- You're excited about the challenges that come with working for a small start-up company. (We all wear a lot of hats here!)
- Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later
- You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks
- You're eager to learn and grow beyond this role by having an 'all hands on deck' attitude
- Experience working with retail businesses is a plus!
- Familiarity and interest in the retail industry is a plus!
Benefits
- Bonus opportunities
- Comprehensive healthcare including dental and vision
- Home office or co-working space stipend
- Flexible PTO with unlimited vacation days
- Opportunity to shape the future of retail technology
Company Overview