Note: The job is a remote job and is open to candidates in USA. Paciolan is a company that specializes in ticketing and live events, and they are seeking an Account Manager to serve as a trusted advisor to clients. The role involves consulting closely with clients, optimizing their use of the Paciolan platform, and identifying opportunities for operational efficiency and revenue growth.
Responsibilities
- Build, manage, and maintain events within the Paciolan platform
- Consult with clients on platform functionality and industry best practices
- Communicate custom eCommerce requests and requirements with development teams
- Deliver exceptional client service while identifying opportunities to drive incremental revenue
- Assist with planning, implementation, training, and ongoing management of new and existing client services and third-party integrations
- Participate in after-hours and weekend on-call rotations supporting clients and internal teams
- Operate independently while escalating risks appropriately
- Actively contribute to Go-To-Market product initiatives
- Demonstrate strong ownership and accountability in managing priorities and deliverables
- Build effective cross-functional partnerships to support business objectives and customer outcomes
- Contribute positively to team culture and collaboration
- Travel to client sites as needed
- Assist in the development of operating policies and procedures
- Perform various additional duties as needed
Skills
- 4+ years of progressive experience within the ticketing or live events industry, with a strong track record of managing complex client relationships and driving measurable outcomes
- Strong interpersonal skills with the ability to influence outcomes and maintain momentum across projects
- Demonstrated ability to operate in a consultative capacity, influencing client decisions while maintaining trust and credibility
- Demonstrated organizational and prioritization skills, with the ability to manage multiple, concurrent initiatives with precision and attention to detail
- Problem-solving, and critical thinking capabilities, with the ability to navigate ambiguity and develop effective solutions
- Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences
- Willingness and ability to travel overnight to support client needs
- Bachelor's degree preferred in Business, Communications, Marketing, or a related field; equivalent relevant work experience may be considered
- Experience working with the Paciolan platform
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance and Other Insurance Plans
- Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
- 20 Paid Holidays
- 401(k) + Match
- Short/Long Term Disability
- Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
Company Overview