Note: The job is a remote job and is open to candidates in USA. Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. The Key Account Manager is responsible for developing long-term business partnerships with all business units of a large global client, ensuring optimum use and satisfaction with Avetta's solutions to drive continued success, expansion, and revenue growth.
Responsibilities
- After initial deployment, Global Account Manager assumes Account ownership and operates as lead point of contact for all business matters relating to your Client’s BU (business unit)
- Develop and manage relationships with key Client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk, Compliance, and Legal functions at Client Site(s) and Corporate levels
- In collaboration with Implementation Manager, Solution Engineer, Program Manager and Client Success, ensure a high level of satisfaction with our solutions and services
- Create and Document a strategic account plan and execute against the plan’s identified goals
- Perform remote and onsite Client Business Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements
- Coordinate with Solution Engineer to demonstrate all products and features to current and/or expansion opportunities
- Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment
- Escalate top client issues, assist in developing action plans to resolve
- Adherence to all sales processes including accurate and timely updating of applicable data
- Track and own your Account Management Metrics, Client Satisfaction, Client Sales Plays, Client Reviews, Reference Status and deliver complete and accurate Sales Forecasts
- Successful achievement of assigned sales quota monthly/quarterly/annually
- Update Avetta cross-functional teams and executives with ongoing progress
- Minimum - quarterly business reviews with each assigned client
- Meet or exceed new billings assigned quota, monthly/quarterly/annually
- Ensure the customer satisfaction preventing churn
- Be able to display all current account plans at any time
Skills
- Accountable for results and deliverables, able to work independently and proactively
- Proven success in previous Account Management roles
- Minimum of two years of Account Management experience in an enterprise SaaS software and/or complex sales structure
- Excellent negotiation, presentation, and communication skills
- Skilled in use of Microsoft Office and Salesforce.com
- Excellent time management skills
- Problem analysis and problem-solving
- Desire to put in hours required to execute on job responsibilities
- Consultative/Challenger approach to Account Management
- Demonstrates a highly organized and structured approach to managing priorities, projects, and customer relationships
- This position requires regular travel to client sites within the assigned territory and key accounts to facilitate in-person meetings and strengthen client relationships
- Travel is also required for all sales events, conferences, and other client-facing engagements
- Experience in Supply Chain, Safety, ESG, Procurement preferred
- Bachelor's degree preferred, with consideration given to candidates who demonstrate comparable experience and qualifications
Benefits
- A comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and flexible PTO
- A competitive commission structure
Company Overview
Company H1B Sponsorship