Note: The job is a remote job and is open to candidates in USA. Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. As an Account Manager, you will serve as the strategic partner and relationship owner for a portfolio of key customers, working cross-functionally to deliver optimal claims outcomes and maximize customer satisfaction.
Responsibilities
- Develop and nurture deep, trust-based relationships with key stakeholders across your accounts
- Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria
- Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement
- Stay informed on industry trends, regulations, and competitive shifts that may impact your customers
- Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops
- Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales
- Execute customer success strategies tailored to your customer segment and business priorities
- Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives
- Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication
- Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements
- Support seamless handoffs from Onboarding to post-go-live engagement
- Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization
- Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle
Skills
- 6+ years of experience in Customer Success, Account Management, or Customer Services, preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery
- Are passionate about building strong customer partnerships and delivering measurable value
- Have experience running performance business reviews or executive business reviews with enterprise customers
- Thrive in cross-functional environments and can influence without authority
- Possess strong organizational and project management skills — able to juggle multiple customers and priorities
- Have a deep sense of accountability and ownership; you don't let balls drop
- Bring curiosity and creativity to problem solving
- Are excited to help build — not just execute — a world-class CS function
- Have an understanding of the P&C Insurance industry and claims value chain (a plus)
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Company Overview