Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is a leading health service organization, and they are seeking an Account Manager for Accredo Specialty Pharmacy clients. The role focuses on executing operational performance strategies, managing client relationships, and driving measurable results in alignment with organizational goals.
Responsibilities
- Support the organization to achieve operational excellence, growth, profitability, and persistency objectives through effective patient service oversight, account retention, and management strategies
- Effectively collaborates with Accredo partners on benefit, service, and relational strategies targeting enhanced patient and client experience
- Maintain market/competitive knowledge on service trends and differentiators
- Effectively collaborate with the Account Executive (AE) on account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.)
- Drive inclusion of patient installation, product, and service partners where appropriate
- Collaborate with AE on renewal activities, to include RFP involvement, service issues, performance guarantees (PG), corrective action plans (CAP), and implementations
- Develop and maintain “trusted-advisor” relationships with clients and patients by proactively engaging in needs and goals discussions. Leverage Accredo's capabilities and services to differentiate Accredo from the competition
- Maintain in-depth knowledge of Accredo products and services across all product lines, benefit designs, access, patient care, and outcomes reporting
- Maintain current knowledge of Accredo operational effectiveness and confidently and effectively articulate the impacts for the clients and patients
- Act as lead in managing PG reporting requests, including analytics and presentation
- Develop and implement upsell and margin strategies for target accounts to drive enrollment growth, network access, and drug adds
- Maintain basic understanding and conceptual application of underwriting principals and the contracting process
- Effectively leverage resources to fulfill client onsite needs, and offer creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client cost
- Represent Accredo in market-based events, quarterly business reviews, on site and over communications
Skills
- College Degree or 5+ years of experience in a relevant role
- 3+ years of experience in healthcare / managed care business, including the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, account management experience, and knowledge of pharmacy operations
- Excellent communication, negotiation, influencing skills
- Ability to make sense of complex, unstructured information and communicate the key takeaways through effective storytelling
- Strategic and financial savvy; ability to partner with AE to grow book of business
- Demonstrated planning and organizational skills; ability to plan for both the long and short term; drive priorities and results
- Demonstrated ability to foster strong working relationships
- Ability to communicate and lead within a heavily matrixed environment
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits
- This role is also anticipated to be eligible to participate in an annual bonus plan.
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview