Note: The job is a remote job and is open to candidates in USA. CB Insights is a leader in predictive intelligence on private companies, and they are seeking an Account Manager, Commercial to maintain a portfolio of accounts including leading Venture Capital and Corporate Strategy groups. The role involves driving customer engagement, managing relationships, and ensuring customer satisfaction through CB Insights' software and services.
Responsibilities
- Actively serve a portfolio of assigned mid-market accounts so that customers may achieve their positive business outcomes via CB Insights’ software & services
- Drive customer software engagement & development of power users across customer organizations on a personalized level and at scale
- Implement Account Plans for assigned accounts
- Lead business development efforts to expand customer relationships
- Run the renewal process for the assigned portfolio of accounts
- Maintain communication & governance protocols across customer & CB Insights’ teams
- Effectively solve ad-hoc customer issues as needed
- Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks
- Collaborate with Marketing to demonstrate customer communication campaigns
- Provide continuous customer feedback to CB Insights’ Product team
- Stay current & educate customers on CB Insights’ products, competitive landscape & innovation trends
- Embrace & contribute to the AM team’s standard methodologies
Skills
- B.S. or B.A. in business management, finance, economics or similar study
- Validated results in prior role
- At least 3-5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS
- Expertise with Excel and CRMs, preferably Salesforce
- Proficiency communicating data via Excel, Salesforce and other business intelligence tools
- Real passion for serving customers
- The ability to establish credibility with key customer decision makers & influencers
- Strong verbal/written communication & presentation skills; extraordinary listening skills
- Strong problem solving & analytical skills; formulates solutions that deliver real business value
- Familiarity with data integrations via API and Datafeed
- Ability to recognize and maximize new business opportunities
- Comfort with negotiation
- Multi tasking down to a science; handling multiple accounts & assignments simultaneously
- A commitment to exceed goals that is internal, constant & self-imposed
Benefits
- Commission
- Comprehensive healthcare coverage (PPO, HSA, and FSA options)
- Multiple mental health resources
- 401(k) with company match
- Annual professional development stipend
- Generous paid time off
Company Overview
CB Insights is a market intelligence platform that predicts company health and strategy, investor performance, and technology trends. It was founded in 2008, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://cbinsights.com.