[Remote] Account Manager (Customer Service Representative)

Note: The job is a remote job and is open to candidates in USA. Northstar Recycling is a company focused on providing exceptional customer service and support in the recycling industry. The Account Manager will work with internal teams and stakeholders to manage relationships with clients and ensure high-quality service delivery.

Responsibilities

• Manage existing relationships and daily transactions with critical business partners
• Service assigned accounts quickly and efficiently while providing high-quality customer experience and support
• Work to professionally resolve/deescalate issues for assigned accounts, bringing any critical issues to the proper points of escalation
• Complete required reporting in a prompt and accurate manner
• Perform a number of accounting functions as well as verify services pricing with internal teams and external partners
• Proactively throughout the month and prior to the monthly close period, request and review transactional data (pricing and weights of shipments/services) to ensure accuracy for our Finance team
• On-call hours are required for this role and are compensated accordingly

Skills

• 1 – 2 years of Microsoft Excel and Outlook experience
• Strong communication and interpersonal skills
• Exceptional organizational and time management skills
• High level of attention to detail
• Flexibility to quickly pivot and implement new ideas and methods
• Willingness and drive to hold oneself accountable
• Reliability and holding oneself to a high standard
• Ability to welcome new challenges and act with purpose
• Resilience and perseverance when under pressure
• Ability to portray a positive attitude and build rapport
• Polished, proactive, and effective communication skills
• Ability to compartmentalize effectively for optimal productivity
• Tech savvy and able to navigate comfortably on multiple platforms
• Authorized to work for ANY employer in the U.S
• Database management experience

Benefits

• Generous employee contribution to our health, dental, and vision insurance premiums
• 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested
• Company sponsored short-term, long-term, and life coverage
• Multitude of supplemental and voluntary benefit programs
• Competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts
• Fully remote working environment with virtual culture and teambuilding events
• Professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees

Company Overview