[Remote] Account Manager (Customer Success & Growth)

Note: The job is a remote job and is open to candidates in USA. Spektra Systems is looking for an Account Manager (Customer Success & Growth) to own and grow a portfolio of CloudLabs customers. This role is focused on driving renewals, reducing churn, and identifying upsell opportunities while acting as a trusted advisor to customers.

Responsibilities

• Own a portfolio of CloudLabs accounts and carry a net revenue retention and expansion target
• Drive renewals, reduce churn, and identify and close upsell and cross-sell opportunities - including into SaaSify, CSP Control Center, and Spektra Academy where relevant
• Run monthly business reviews (MBRs) and quarterly business reviews (QBRs) with your accounts - aligning CloudLabs usage to customer training and enablement goals, reviewing adoption, surfacing expansion opportunities, and securing renewals ahead of time
• Build documented account plans for your top accounts and maintain accurate expansion forecasts in HubSpot
• Act as the customer's trusted advisor on lab strategy, scaling, and cost optimisation
• Work closely with delivery and support to ensure customers achieve their outcomes, and bring usage signals and product feedback into internal teams

Skills

• 4+ years in account management, post-sale sales, or customer success with a clear revenue and quota component
• A demonstrable track record of growing a book of business - bring your NRR and expansion numbers
• Comfort with consumption or usage-based commercial models
• Strong commercial instincts: you spot expansion signals in usage data and act on them
• Excellent relationship management across technical and business stakeholders
• CRM discipline; HubSpot experience is a plus
• Familiarity with Microsoft Azure, hands-on lab platforms, LMS systems, or technical training and enablement

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