Note: The job is a remote job and is open to candidates in USA. Legal.io is building the leading enterprise marketplace for legal talent, and they are seeking an Account Manager, Enterprise to co-own and grow a portfolio of their largest and most strategic client relationships. The role involves driving retention, expansion, and long-term strategic value across a defined book of enterprise accounts while acting as a trusted advisor to legal department leadership and hiring managers.
Responsibilities
- Own and grow a portfolio of Legal.io’s largest enterprise accounts
- Develop deep relationships with key stakeholders, including legal operations and counsel personas
- Support quarterly business reviews and strategic account planning sessions
- Drive client adoption of Legal.io’s marketplace and data products to ensure measurable ROI
- Identify and execute upsell and cross-sell opportunities, achieving quarterly and annual expansion targets
- Monitor and proactively manage account health metrics including retention, churn risk, usage, and revenue growth
- Partner closely with Enterprise Sales, Talent, Product, and Operations teams to deliver a seamless client experience
- Capture structured client feedback and translate insights into product and process improvements
Skills
- 3+ years of experience in enterprise account management, client success, or business development within a SaaS, marketplace, or legal services environment
- Demonstrated success managing complex enterprise accounts with responsibility for revenue retention and expansion
- Experience working with in-house legal departments or strong familiarity with the legal industry
- Comfortable engaging executive stakeholders and navigating multi-threaded buying organizations
- Highly analytical and metrics-driven, with experience using CRM systems such as Salesforce and tools like Apollo and Clay
- Able to operate independently in a fast-paced, high-growth startup environment
Benefits
- Competitive base compensation plus performance-based bonus
- Equity participation
- Full medical, dental, and vision coverage (with dependent options)
- Paid parental leave
- Unlimited PTO
- Remote-friendly work environment with home office stipend
Company Overview
Legal.io is the enterprise marketplace for legal talent and tools. We help legal departments hire better legal talent faster. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.legal.io/.