Note: The job is a remote job and is open to candidates in USA. SonderMind is a company focused on providing accessible, personalized mental healthcare that produces high-quality outcomes for patients. The Account Manager, Payor Partnerships is responsible for negotiating payor contracts to support the company's growth and strategic objectives, ensuring operational soundness and delivering a high-quality experience for clients and providers.
Responsibilities
- Lead negotiations for new and existing payor agreements, securing favorable reimbursement, terms, and positioning aligned with the company objectives (30%)
- Own the full contract lifecycle from strategy through execution and activation, ensuring seamless transition to patient access. You will serve as the central coordinator across Revenue Cycle, credentialing, compliance, legal, finance, and operations to ensure contracts are operationalized effectively. (20%)
- Build and maintain executive-level, trusted relationships with assigned payors; lead regular touchpoints and Joint Operating Committees to ensure early visibility into contract changes, growth opportunities, and strategic initiatives (20%)
- Independently review and analyze contract language and reimbursement methodologies; recommend modifications that support business objectives and mitigate risk (10%)
- Proactively track and report contract status, renewal timelines, negotiated terms, and key performance metrics (10%)
- Support additional projects and initiatives as needed based on business priorities including some travel to Industry and Payor conferences and/or in-person meetings (10%)
Skills
- Minimum BA/BS in Business Administration, Healthcare Administration or related degree
- Minimum five years experience negotiating payor and/or provider agreements
- Knowledge of managed care regulations and laws related to health care, preferably in behavioral health
- Experience with alternative payment models, such as Value Based Programs, Risk Arrangements, and Case Rates
- Ability to work remotely and to travel to the corporate office and to payor visits or conferences
- Strong negotiation and interpersonal skills: written, verbal, analytical
- Motivated and influential – proactive with the ability to adhere to deadlines; work to 'get the job done' in a fast-paced environment
- Self-starter with the ability to multitask
- Ability to lean in to new tools including AI to drive outcomes
Benefits
- A commitment to fostering flexible hybrid work
- A generous PTO policy with a minimum of three weeks off per year
- Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
- Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
- Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
- 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
- Travel to Denver 1x a year for annual Shift gathering
- Fourteen (14) company holidays
- Company Shutdown between Christmas and New Years
- Supplemental life insurance, pet insurance coverage, commuter benefits and more!
Company Overview