Note: The job is a remote job and is open to candidates in USA. Synerio is a company focused on enhancing customer engagement in the pharmacy sector, and they are seeking an Account Manager for Retail Independents. This role involves serving as a primary customer contact, ensuring successful onboarding, and maintaining strong customer relationships through proactive communication and performance monitoring.
Responsibilities
- Serve as the primary customer contact following implementation and stabilization
- Build strong customer relationships through proactive communication and follow-up
- Monitor platform adoption, customer feedback, workflow effectiveness, and usage metrics
- Identify opportunities for training, optimization, and operational improvements
- Ensure customer concerns, support tickets, and enhancement requests are addressed promptly
- Partner with Sales and Operations leadership to identify retention risks and growth opportunities
- Provide clear, timely updates to customers and internal stakeholders
- Deliver a positive customer experience throughout implementation and ongoing operations
- Maintain strong collaboration across customers, partners, Sales, Operations, and technical teams
- Support implementation and go-live activities alongside Operations and technical teams
- Coordinate communication with pharmacies, phone vendors, Twilio, pharmacy system partners, and internal resources
- Proactively communicate to prevent delays, confusion, and implementation gaps
- Assist with implementation tracking, testing, workflow validation, and follow-up activities
- Monitor implementation progress and escalate issues when necessary
- Participate in go-live monitoring and early-stage customer stabilization efforts
- Maintain accurate CRM records and implementation tracking documentation
- Document customer concerns, open items, resolutions, and implementation progress
- Support development of implementation guides and operational processes
- Identify recurring issues and recommend process improvements to support scalability and consistency
Skills
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Excellent communication and relationship-building skills
- Ability to work independently in fast-paced remote environment
- Strong attention to detail and problem-solving abilities
- Strong analytic and problem-solving skills
- Excellent communication skills with the ability to remain professional and solution driven under pressure
- Experience in customer success, implementation support, SaaS, healthcare technology, telecommunications, or related fields preferred
- Pharmacy, healthcare workflow, or healthcare technology experience strongly preferred
Company Overview
Synerio design, develop and implement customized solutions for business and government. It was founded in 2020, and is headquartered in Fort Worth, Texas, USA, with a workforce of 11-50 employees. Its website is https://synerio.com.