Note: The job is a remote job and is open to candidates in USA. Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. As an Account Manager for Education, you will manage a portfolio of educational institutions, driving growth by building relationships and implementing strategic account plans. The role involves upselling, renewal management, and collaborating with cross-functional teams to enhance the value of Grammarly in education.
Responsibilities
- Manage designated accounts and oversee a specific list of customers to ensure revenue growth
- Identify opportunities for expansion by upselling and cross-selling, aiming to increase annual recurring revenue (ARR) within each account
- Prospect within existing accounts through consistent outbound, including cold calling, to generate new leads and opportunities
- Monitor upcoming contract renewals and collaborate with cross-functional partners, like Customer Success, on the renewal process to ensure growth at renewal
- Engage with diverse personas by building relationships and communicating effectively with stakeholders at all levels of educational institutions
- Work closely with educational institutions to develop long-term strategic plans that align with their goals and demonstrate how your solutions can help them achieve these objectives
- Develop business cases that present compelling arguments to justify budget allocations for Grammarly, helping to secure increased investment from customers
- Maintain accurate and organized CRM records by documenting customer interactions and account details, adhering to company sales practices and methodologies
- Provide regular reports to management on account statuses, including revenue forecasts, potential risks, and opportunities for growth
Skills
- Can build rapport with customers and communicate effectively with various stakeholders, from manager level up through the C-suite
- Can analyze data and metrics to inform business decisions and identify opportunities for revenue growth within accounts
- Has expertise in creating and delivering presentations to stakeholder groups, showcasing how solutions can meet the needs of educational institutions
- Has a minimum of 2+ years of experience in a quota-carrying sales positions, Account Management or Account Executive
- Has a proven track record of quota achievement and delivering very high value to their book of business
- Works well in a team environment, adapting to changing priorities and collaborating with others
- Has a proactive attitude with a willingness to learn, receive feedback, and adapt to an evolving role
- Is interested in AI in education: has ideally demonstrated an interest in leveraging AI technologies to enhance learning experiences within the education sector
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
- Bachelor's degree preferred
Benefits
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
Company Overview
Superpowers, everywhere you work. Mail, Docs, and AI that work in every app and tab. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://superhuman.com.