Note: The job is a remote job and is open to candidates in USA. Sunrise Systems, Inc. is seeking an HR Time Management Analyst to support the Time and Attendance system for a North America employee population. The role involves providing end-user support, completing historical time edits, and executing time file close procedures in support of payroll close cycles.
Responsibilities
- Maintain incoming request in Service Now ticket system
- Complete historical edits for pay, attendance and leave
- Complete accrual updates requested by HR
- Generate and create ad hoc reports as requested
- Complete mass group edits as needed
- Troubleshoot access issues sent in by employee, managers
- Pay period close procedures - Sign off and produce SAP timefiles for Payroll
- Keep necessary documentation to stay SOX compliant
- Maintain queries from call center phones
- Be the liaison between HR and Superusers for enhancements
- Works with end users and provide training as needed
- Performs audits
Skills
- Strong Customer Support Excellence skills focusing on delivering support within agreed timelines to high standard
- Excellent verbal and written communication skills
- Excellent ability to organize, prioritize and multitask
- Team oriented with the ability to work independently
- Experience supporting enterprise software applications preferred but not required (eTime/Kronos-UKG Pro WFM/Time and Labor preferred)
Benefits
- Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees.
- We also offer Sick time benefits as required per State regulations.
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