Note: The job is a remote job and is open to candidates in USA. Allstate Insurance Co. is looking for a skilled Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer. The role involves administering Adobe Creative Cloud licensing and providing support for applications while collaborating with security teams to enforce governance and improve user experience.
Responsibilities
- Administer Adobe Creative Cloud licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configuration
- Provide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshooting
- Support Microsoft Copilot and Power Platform administration needs, including access requests, environment support, approved use guidance, and issue triage
- Partner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirements
- Support application deployment, packaging, updates, and identity integration across managed devices and enterprise platforms
- Monitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experience
- Develop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processes
- Enable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Platform solutions
Skills
- 3+ years of experience in enterprise application administration, platform operations, or end-user support
- 1-2+ years of Adobe Creative Cloud administration experience
- Hands-on experience with Adobe Admin Console, license management, user access administration, and Creative Cloud support processes
- Working knowledge of Microsoft Copilot and Power Platform administration, support models, governance concepts, or user enablement practices
- Understanding of identity and access management, enterprise software deployment, and troubleshooting across managed endpoints
- Knowledge of security, compliance, and governance considerations related to cloud content services, generative AI, and collaboration platforms
- Strong communication skills with the ability to translate technical issues into clear guidance for users, support teams, and leadership stakeholders
- Experience with Adobe Creative Cloud enterprise deployment tools, shared device licensing, and large-scale software rollout practices
- Familiarity with Microsoft 365 administration, Power Platform environments, Copilot enablement, and enterprise support processes
- Experience developing governance guidance for generative AI, cloud storage, collaboration tools, and approved workflows in regulated environments
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Company Overview
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.allstate.com.