Note: The job is a remote job and is open to candidates in USA. TraceGains, a Veralto company headquartered in Broomfield, Colorado, is a global technology company focused on connecting people and information for better quality and compliance solutions. The API Integration Specialist will provide technical integration support, troubleshoot issues, and ensure successful implementations of API, SSO, and email integrations for customers.
Responsibilities
- Provide real-time customer support via video calls and email for API, SSO, and email integrations during U.S. business hours
- Troubleshoot API integrations and SSO configurations, collaborating with external development teams and internal stakeholders
- Construct and execute API calls using tools such as Postman or scripting methods to test and validate integrations
- Analyze and map data structures between TraceGains and external systems to ensure accurate data exchange
- Support enterprise email integrations using Microsoft Graph, SMTP, POP3, and IMAP4 protocols
- Assist with standard configuration setup for new customers by following established implementation processes and documentation
Skills
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field, or equivalent practical experience
- 1–3 years of experience in API integrations, technical support, or a related technical role
- Working knowledge of REST and/or SOAP APIs, including authentication methods (API keys, OAuth)
- Experience using API tools (e.g., Postman) or scripting to construct and test API calls
- Understanding of SSO concepts and identity provider configurations
- Bilingual fluency in Spanish
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
Company Overview
TraceGains is a computer software company specializing in food safety and quality assurance software. It was founded in 2008, and is headquartered in Broomfield, Colorado, USA, with a workforce of 51-200 employees. Its website is http://tracegains.com.