Note: The job is a remote job and is open to candidates in USA. Hoffmann Brothers is a leader in HVAC, plumbing, electrical, and appliance repair, committed to improving life in every home. As an Appliance Service Professional, you will complete in-home service calls, repairing various household appliances and providing exceptional customer service.
Responsibilities
- Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens
- Repair, replacement, and/or cleaning of dryer vent ducting as needed to ensure proper airflow and safe operation
- Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises
- Disassemble appliances to inspect for wear, corrosion, or faulty components
- Tighten, align, clean, and lubricate appliance parts as needed
- Read schematics, wiring diagrams, and use diagnostic tools like multimeters
- Repair or replace defective components, including circuit boards, motors, belts, and heating elements
- Ensure compliance with regulations regarding the recovery and recycling of refrigerants
- Maintain a clean, well-stocked company vehicle
- Communicate effectively with customers and provide clear service explanations
- Utilize our Service Systems Process to manage service calls efficiently
Skills
- Minimum of 1+ years' experience in appliance repair and installation
- Strong customer service and communication skills
- Ability to adapt communication styles to ensure a great customer experience
- Strong organizational skills to document job details for future reference
- Willingness to collaborate, share knowledge, and continuously improve processes
- Ability to communicate with dispatchers to ensure accurate scheduling
- Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle
- Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices
- Regularly required to sit, stand, walk, kneel, squat, and stoop
- Frequent use of hands to handle controls; ability to hear and speak clearly
- Ability to climb ladders, work in hot/cold environments, and operate in confined spaces
- Ability to lift and move equipment weighing 50+ lbs
- Work conditions vary by season and job scope; must be prepared for outdoor work
- Strong communication is essential to coordinate with customers, vendors, and co-workers
Benefits
- 100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Qualified Dependents
- Paid Time Off - Starting Day 1
- 401(K) with Competitive Company Match (HB doubles your contribution)
- A Supportive Work Environment and Healthy Work-Life Balance
- No On-Call or Weekends
- Paid Training and Leadership Development Programs
- Numerous Opportunities for Career Growth
- And much more!
Company Overview
Hoffmann Brothers is a Mechanical, Electrical, and Plumbing (MEP) contractor serving customers in St Louis and Nashville. It was founded in 1981, and is headquartered in St Louis, Missouri, USA, with a workforce of 501-1000 employees. Its website is https://www.hoffmannbros.com/.