Note: The job is a remote job and is open to candidates in USA. Brown & Brown is seeking an Application Support Analyst to join our growing team. The role involves providing level 2 support for SaaS and custom-built insurance applications, ensuring timely resolution of business application related issues, and delivering world-class customer service.
Responsibilities
- Provide level 2 support for SaaS and custom-built insurance applications using documented procedures and available support tools
- Provide world class customer service through chat, email, phone, and in-person teammate interactions
- Effectively interact and clearly communicate with teammates within multiple levels and departments of the organization, to support the effective and efficient use of the Retail Division’s business applications
- Able to follow and execute upon standard operating practices and procedures
- Demonstrates working knowledge in multiple applications supported by the department
- Escalates complex issues to appropriate business units and technical teams as needed
- Leverages application expertise to troubleshoot, problem solve and offer solutions
- Support application conversion and implementation projects
- Champions information security best practices through educating support customers and following access standards for business applications
- Infrequent travel to offices for onsite support, conferences, and meetings. Up to ~5%
Skills
- Associate degree, technical certification, or equivalent experience
- Foundational knowledge of Microsoft technologies (M365, O365, SharePoint)
- 1-2 years of experience in customer service, technical support, application support, or insurance
- Bachelor's degree in computer science or equivalent experience
- Foundational knowledge of the insurance industry
- Experience providing technical support for SaaS applications
- Foundational knowledge of CRM Software (Dynamics, Salesforce)
- Experience in supporting a variety of business applications in a production environment
- Foundational knowledge of ITIL, Agile, and Scrum frameworks
- Good problem-solving skills for technology-related issues and complex business scenarios
Benefits
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company Overview
Company H1B Sponsorship