Note: The job is a remote job and is open to candidates in USA. Med Tech Solutions is focused on providing quality EHR support and consulting services. The Application Support / EHR Consultant plays a key role in delivering EHR system support, workflow design, and end-user training across various EHR platforms while ensuring optimal practice management.
Responsibilities
- Provide Tier 2/Tier 3 support for EHR application issues across assigned platforms (eClinicalWorks, NextGen, athenaOne, Epic)
- Troubleshoot clinical workflow issues including charting, orders, documentation templates, eRx, lab interfaces, and clinical decision support
- Perform root‑cause analysis of system behavior, configuration errors, interface failures, and user‑reported issues
- Analyze logs, audit trails, and configuration settings to diagnose complex application problems
- Coordinate with EHR vendors to escalate defects, enhancement requests, and system‑level issues
- Maintain detailed documentation of support cases, resolutions, and configuration changes to ensure traceability and knowledge continuity
- Identify recurring issues and recommend workflow, training, or configuration improvements to reduce support burden
- Configure and support clinical workflows within assigned EHR platforms, ensuring alignment with operational, clinical, and regulatory best practices
- Perform system build, validation, and configuration for templates, order sets, clinical content, and provider tools
- Conduct workflow analysis, design, and documentation for clinical operations, care coordination, and provider efficiency
- Serve as the clinical application subject matter expert for assigned functional areas or client engagements
- Deliver EHR end‑user training (providers, clinical staff, care teams) in individual, group, or classroom settings
- Provide go‑live and post‑go‑live support to ensure clinical workflow readiness and user adoption
- Develop and deliver clear, engaging training materials tailored to clinical and operational audiences
- Reinforce best practices and promote consistent, efficient use of EHR tools
- Provide ongoing EHR optimization support following implementation or go‑live
- Identify opportunities to improve clinical workflows, provider efficiency, documentation quality, and system usability
- Conduct follow‑up reviews to ensure EHR configurations continue to meet clinical and operational needs
- Apply lessons learned and best practices across client engagements to drive continuous improvement
- Identify workflow, configuration, or readiness risks and escalate issues with recommended solutions
- Drive resolution of clinical application issues, coordinating with internal teams, vendors, and client stakeholders
- Document clinical workflows, system configurations, and site‑specific variations to support long‑term maintainability
- Build and maintain strong working relationships with clinical, operational, and IT stakeholders
- Serve as a trusted advisor, reinforcing client confidence in system setup, workflow decisions, and optimization strategies
- Provide regular status updates to Program Managers and client leadership
- Support peer learning by sharing best practices, lessons learned, and EHR workflow knowledge with other consultants
Skills
- Current EMR certification in one or more supported platforms (e.g., eClinicalWorks, NextGen, athenaOne, Epic) strongly preferred
- Proficient with general consulting skills
- Current / Future state mapping
- Critical problem solving
- Software Proficiency
- Word
- Excel
- Project Management Software
- Document Management (SharePoint, OneNote)
- Strong understanding of EMR software and core processes (especially as they relate to the types of projects being performed)
- General navigation
- Scheduling an appointment
- Viewing the progress note
- Viewing the patient hub
- Scanning a document
- Faxing a document
- Front Office Workflows
- Revenue Cycle Workflows
- High school diploma or GED required; Bachelor's Degree or equivalent experience preferred
- 3-5 years of related experience; prior lead or supervisory experience preferred
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Current EMR certification in one or more supported platforms (e.g., eClinicalWorks, NextGen, athenaOne, Epic) strongly preferred
- Bachelor's Degree or equivalent experience preferred
- Prior lead or supervisory experience preferred
Company Overview
Med Tech Solutions (MTS) puts the unique needs of each healthcare organization at the center of our work across the full IT journey. It was founded in 2006, and is headquartered in Salem, Oregon, USA, with a workforce of 201-500 employees. Its website is http://mtshealthcare.com.