Note: The job is a remote job and is open to candidates in USA. NFP, an Aon company, is a recognized leader in Business Insurance and is seeking an Associate Client Advocate. This role involves providing claims advocacy and excellent customer service for multiple clients, handling standard claims issues, and assisting with complex appeals as needed.
Responsibilities
- Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage
- Resolve standard claim issues and provide assistance with complex or non-standard claim appeals
- Verify completion and validity of claim forms
- Review company records to determine coverage
- Calculate amounts of claims and submit for payment
- Ensure all client data is entered into CRM System (SalesForce) in a timely manner
Skills
- Knowledge of Medical, Dental, Vision Plans, and Flexible Spending Accounts required
- Experience with Insurance Carrier self-service portals and call centers is a plus
- Strong Microsoft Excel and PowerPoint skills
- Strong oral and written communication skills
- Ability to thrive in a fast-paced and demanding environment
- Vigorous attention to detail, highly organized, with the ability to balance multiple tasks simultaneously
- Four-year college or university degree or equivalent experience
- 1-3 years of benefit administration or claims processing required
- New York State Life, Accident, and Health License a plus or willing to obtain
Benefits
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
Company Overview
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges. It was founded in 1999, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.nfp.com.Company H1B Sponsorship
NFP, an Aon company has a track record of offering H1B sponsorships, with 7 in 2025, 2 in 2024, 4 in 2023, 10 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.