[Remote] Associate Director, Community Content Implementation

Note: The job is a remote job and is open to candidates in USA. College Board is a nonprofit organization that helps students navigate the college and career planning process. As the Associate Director of Community Content Implementation, you will focus on implementing and optimizing content within the BigFuture product experiences to support teens and families in their educational journeys.

Responsibilities

• Produce and publish high volumes of written and curated content designed to live within BigFuture product experiences and content libraries, supporting defined user and business needs
• Develop articles, summaries, guides, graphics and other supporting content that are clear, actionable, and relevant for teens and parents
• Optimize content placement, sequencing, formatting, and calls to action to encourage log-in, opt-in, repeat use, and deeper exploration within BigFuture product experiences
• Monitor product performance against business goals including log-ins and repeat visits and apply insights and recommend iterative content updates
• Deliver content on tight timelines while maintaining accuracy, consistency, and alignment with brand and editorial guidelines
• Continuously maintain and update content to improve accuracy, relevance, usability and user value based on product engagement data and qualitative feedback
• Translate editorial direction and defined product priorities into outlines, page structures, briefs, and simple planning documents focused on execution
• Manage the day-to-day content implementation backlog and timelines in partnership with the Senior Director and Community team members
• Balance new content implementation with ongoing maintenance and optimization of existing pages to steadily improve product performance
• Implement workflows that enable predictable delivery, rapid iteration, and consistent output across product experiences
• Coordinate cross-functional dependencies to ensure content is delivered in sync with product timelines and feature updates
• Incorporate feedback from stakeholders, product engagement signals, and qualitative feedback to improve execution quality, speed, and reliability over time
• Integrate approved video assets into product pages so written and video content work together to support user journeys and product actions
• Adapt placement, sequencing and presentation of video assets to improve clarity, usability and performance within product experiences
• Create supporting written content such as summaries, captions, or introductions to ensure videos are effective in the product context
• Support video creation by assisting with planning materials such as outlines, storyboards, and run-of-show documents
• Collect and surface qualitative user feedback and product engagement data related to video to inform ongoing improvements

Skills

• 5+ years of experience producing and optimizing digital, written content with an execution focus
• Experience implementing and optimizing content directly within product experiences to engagement
• Strong writing and editing skills to structure content for clarity, relevance, usability, and performance
• Comfort applying standardized formatting and structures to ensure content is clear, accessible and consistent
• Experience monitoring product engagement metrics and collecting user input to improve content over time
• Clear understanding of and empathy for teens and families and what college and career information they need
• Experience supporting production using content management systems such as Drupal or similar platforms
• Ability to create simple, brand-aligned graphics in tools like Canva to visually support articles and web pages
• Ability to work effectively in fast-moving, deadline-driven environments with frequent publishing cycles
• Comfort using project management tools such as Monday.com to track and report progress
• Ability to work in ambiguity and translate direction into strong, on-time deliverables
• Ability to travel for one to three days per month as needed
• A passion for expanding educational and career opportunities and mission-driven work
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
• Authorization to work in the United States

Benefits

• We provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.
• We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
• We aim to make our best offer upfront, rooted in fairness, transparency, and market data.
• We adjust salaries by location to ensure fairness, no matter where you live.
• You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process.
• Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
• All CB employees are required to occasionally travel to meet in person for business purposes.

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