Note: The job is a remote job and is open to candidates in USA. SitusAMC is a company focused on transforming client businesses and careers in the Real Estate Industry. They are seeking an Endpoint Administrator to manage, support, and improve enterprise endpoint environments, with a focus on Microsoft Intune and endpoint security. This role involves troubleshooting, maintaining compliance, and collaborating with various teams to deliver secure endpoint solutions.
Responsibilities
- Act as a point of escalation for the Endpoint Management team, resolving complex endpoint, Microsoft Intune, and Automox-related issues
- Use company ticketing systems to record, track, document, and resolve endpoint-related incidents and service requests
- Apply company-approved diagnostic tools and utilities to troubleshoot hardware, operating system, application, and endpoint management agent issues
- Perform endpoint support remotely or in person, including installing, upgrading, and configuring software, installing hardware, and configuring systems and applications
- Administer, maintain, and support Microsoft Intune, including endpoint configuration, compliance policies, security baselines, application deployment, Windows Autopilot, and mobile device management (MDM)
- Design, implement, and maintain Intune configuration profiles, compliance policies, Conditional Access integrations, and deployment strategies
- Administer and maintain Automox for endpoint patching, including patch policies, scheduling, testing, monitoring, remediation, and custom Worklets
- Monitor Automox dashboards and reporting to ensure patch compliance, investigate failures, and remediate vulnerabilities
- Assist in operating system and application patch releases and rollouts using Intune, Automox, and related tools in accordance with Change Management best practices
- Maintain patching compliance across the SitusAMC endpoint environment
- Implement and maintain security hardening and configuration standards on all Windows endpoint operating systems
- Provide planning, analysis, implementation, testing, and validation of complex operating system upgrades, feature updates, and new releases, including impact assessments to endpoint management workflows
- Support the planning, testing, and deployment of COTS (Commercial-Off-The-Shelf) software upgrades and new releases
- Interface with internal SITUSAMC teams and external vendors during endpoint deployments, upgrades, and issue resolution
- Collaborate with systems administrators, database programmers, analysts, security teams, and end users to evaluate current and future endpoint system needs
- Assess the impact of new or revised applications on existing endpoint configurations, policies, and systems
- Maintain familiarity with Microsoft security, compliance, and audit requirements applicable to endpoint environments
- Develop, maintain, and update endpoint documentation and reporting to support audit, compliance, and operational needs
- Monitor vendor service portals and forums (Microsoft, Automox, and third-party vendors) for updates, advisories, and best practices
- Provide expert-level analysis and resolution of complex endpoint issues to maximize availability and minimize user impact
- Perform capacity, performance, and root cause analysis to ensure efficient use of endpoint and management platform resources
- Produce reporting on endpoint compliance, patching status, performance, and security posture for management review
- Provide on-call support for assigned endpoint platforms and supported software products during production incidents
- Assist in training and mentoring Endpoint Management staff on tools, processes, and security practices
- Participate in company and department training initiatives to continuously improve technical skills
- Proactively identify emerging trends, risks, and recurring incidents related to endpoint management and security
- Perform other duties and projects as assigned by management
Skills
- Bachelor's degree in Computer Science, Information Systems, related field or a combination of education and experience
- Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent
- Proven experience supporting enterprise Windows Endpoint environments and administering Microsoft Intune in production
- Hands-on with endpoint patch management tools like Automox; capable of supporting third-party application deployment and patching
- Knowledge of endpoint security, compliance, audit requirements, and experience in regulated environments
- Strong troubleshooting, documentation, and communication skills; advanced skills with hardware, OS, applications, and management agents
- Familiarity with ITIL-based service management and Change Management processes
- Experience with Windows Autopilot, modern device provisioning, Conditional Access, security baselines, and endpoint hardening
- Capable of participating in on-call rotations, working independently and as part of a team; excellent organizational and time-management skills
- Able to manage endpoints across remote/on-prem environments, create and remediate patch policies, and monitor compliance dashboards
- Knowledge of Windows endpoint security and configuration best practices; experience maintaining security baselines, compliance policies, and documentation
- Skilled in root cause analysis, acting as escalation point for incidents, and providing both remote and in-person support
- Experienced in supporting OS upgrades, feature updates, and COTS deployments; able to assess impact, perform testing, and support system changes
- Collaborative with infrastructure, application, security teams, and vendors
- Excellent communication skills, written and verbal
Benefits
- Discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval
- PTO and paid holidays, the terms of which are set forth in the program policies
- All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans
Company Overview
Company H1B Sponsorship