Note: The job is a remote job and is open to candidates in USA. BRG is a health technology company that focuses on innovative solutions for drug discount data exchange. They are seeking an organized and detail-oriented Associate to join their Client Implementation team, where the role involves supporting solution design and integration-driven implementations through documentation and cross-functional coordination.
Responsibilities
- Track and manage internal and external project action items
- Support implementation timelines by owning repeatable tasks (e.g., documentation updates, follow-ups, meeting notes)
- Collaborate with TIMs to prepare client-facing materials and communications
- Assist in product configuration tracking and process coordination
- Help maintain internal documentation and support onboarding resources
- Attend client and internal meetings to support execution and knowledge transfer
- Continuously improve documentation and operational processes with the TIM team
- Support issue triage by gathering evidence, clarifying requirements, and helping route items to the right internal teams with a clear problem statement and recommended next steps
Skills
- 1–3 years of experience in client services, project coordination, business operations, or implementation support
- Strong organizational and time management skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills
- High attention to detail and consistency
- Self-starter with a growth mindset and desire to learn technical systems and client workflows
- Proficiency with Google Workspace or Microsoft Office tools; familiarity with Smartsheet, Jira, or other project tools is a plus
- Exposure to technical concepts through coursework, projects, or prior work (e.g., systems, integrations, structured data, or basic scripting), with the ability to ramp quickly
- Experience working with technical teams, SaaS platforms, or healthcare/financial-related software
- Familiarity with project lifecycles and implementation best practices
- Interest in long-term growth into implementation, operations, or product roles
- A background in technology or technical aptitude is a strong plus (e.g., learning new tools quickly and understanding how systems connect)
Company Overview
BRG combines world-leading academic credentials with world-tested business expertise, purpose-built for agility and connectivity, which sets us apart—and gets our clients ahead. It was founded in 2010, and is headquartered in Emeryville, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.thinkbrg.com.