Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Beneficiary Support Specialist/Customer Service Representative (CSR) to provide information and solutions to customer inquiries. The role involves accessing databases, responding to complaints, processing orders and payments, and maintaining customer records.
Responsibilities
- Provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints
- Accessing databases to retrieve and/or record information such as customer complaints or orders
- Responding to customer complaints or inquiries
- Taking orders for products or merchandise
- Calculating charges
- Processing billing or payments
- Processing customer claims
- Handling returns, refunds, and exchanges
- Keeping records of customer interactions
- Updating customer account information
- Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet
Skills
- High school diploma or one year of work experience
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