Note: The job is a remote job and is open to candidates in USA. Great American Insurance Group is a leader in the insurance industry, known for its innovative and customer-centric approach. They are seeking a Bilingual Customer Service Representative to join their Specialty Equipment division, responsible for handling customer inquiries and processing insurance documents. The role emphasizes excellent communication skills and the ability to resolve customer issues effectively.
Responsibilities
- Processes incoming insurance documents, accurately entering customer information into internal systems
- Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues
- Reviews and replies to correspondence received through email customer service channels
- Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff
- Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies
- Coordinates problem resolution with necessary internal and external teams
- Documents and updates customer records based on interactions
- Works within guidance to arrange and prioritize activities to meet business objectives
- Participates in team initiatives and shares feedback to improve processes and customer experience
- Performs other duties as assigned
Skills
- High School Diploma or equivalent experience
- Must speak, read, and write English and French fluently
- Generally, a minimum of 3 years of Customer Service or Contact Center experience, with a focus on data entry, email, and/or live chat servicing
- Excellent written & verbal communication skills
- Proficient keyboard skills with a typing speed of 7,000 kph (alpha numeric)
Benefits
- Medical, dental, and vision coverage
- Wellness plans
- Parental leave
- Adoption assistance
- Tuition reimbursement
- Paid Time Off and paid holidays
- A 401(k) plan with company match
- An employee stock purchase plan
- Commuter benefits
Company Overview