Note: The job is a remote job and is open to candidates in USA. Amazon's Ring is seeking Bilingual Technical Customer Support representatives to provide professional support to Spanish and English-speaking customers. The role involves troubleshooting customer issues, advocating for customer needs, and ensuring high-quality service across various communication channels.
Responsibilities
- Provide prompt, efficient, detailed service by engaging directly with Ring's customers
- Serve as a voice and advocate for customers when concerns are surfaced
- Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
- Act as an advocate for customers by reporting and addressing observed areas for improvement
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
- Assist with customer communication and troubleshooting during Ring product launches
- Work across the customer support spectrum to ensure consistent, high-quality support
- Develop detailed knowledge of specific product lines and features
- Handle various types of customer contact including chat, email, inbound and outbound voice calls
Skills
- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in Spanish
- Experience Delivering courteous and efficient support to external customers
- Ability to identify and troubleshoot issues logically and efficiently
- Willingness for continuous learning
- A drive to dig into the details of systems and processes to solve customer problems
- Ability to document technical customer issues in notes that are easily understood by other users
- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
- Proven success working in a fast-paced support environment
- Experience using Salesforce CRM
- Experience working with Eero, Ring-compatible devices, and security alarm systems
Benefits
- Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching
- Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits
Company Overview
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com.